Customer Service Representative

2 weeks ago

Strathfield South, Australia ALC Group Full time

We are looking for a motivated individual who will not only have a pleasant personality but can actively engage with customers in a professional manner.

This opportunity offers a vibrant work environment where all your efforts are recognised with on-going provision of support and development.

**Responsibilities/Requirements**:

- Taking inbound calls from customers regarding general enquiries about our products and services.
- Deliver timely and accurate information to customers regarding the status of their enquiry.
- Take ownership of customer enquiries and proactively tailor solutions based on the customer’s needs.
- Contribute to the overall performance and growth of the team.
- Support operational functions of the business.

**To be successful in this role, you will have**:

- A clear and professional telephone manner.
- Experience in a customer service and/or administrative role.
- Proficient in Microsoft Office including Outlook, Word and Excel.
- Excellent organisational, administrative & Communication skills (written and verbal).
- Experience working within a team environment.
- Ability to multitask and manage your time.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $90,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Gym membership
- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
All staff must be double vaccinated.

Work Location: Hybrid remote in Strathfield South, NSW 2136

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