Client Relationship Partner

Client Relationship Partner - Residential Aged Care

Full-time - Permanent

Footscray, VIC

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.

Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.

About the Role

The primary purpose of the role of Client Relationship Partner is to generate revenue through the sale of Baptcare’s residential products and services to new customers within a designated territory. Working as part of a sales team, this position will generate and convert sales leads within their territory into new Baptcare customers by adopting an engagement approach that unearths and then delivers to our customers’ needs.

This position will contribute to the growth of Baptcare’s customer base through recruiting new Residential customers and building positive referral networks in the community. The overall objective is to partner with our customers to provide them with the products and services they need that will enhance their wellbeing and fullness of life in the Baptcare Community they choose to live in. This is achieved by engaging in referral networks, speaking knowledgably and positively about Residential Aged Care and Retirement Living, and all of Baptcare's services.

About You

**Ideally you will bring the following**:
Strong customer-orientation and desire to understand and learn

Demonstrated ability to close sales

Strong presentation skills

Excellent sales and negotiation skills

Proactive approach with drive, initiative and outgoing confidence

Strong business awareness and commercial acumen

Strong communication and networking skills

Capacity to maintain the personal dignity and confidentiality of all clients and their representatives

Ensuring all client interactions demonstrate respect and compassion in line with Baptcare values

Good planning and organisational skills

Ability to understand, work with and present sales data

Resilience to manage the frequent changes of systems, product and service offerings typical of a fast changing sector

Capable of working effectively independently and as part of a sales team

Customer service experience

Ability to work with diverse individuals and as part of teams

**Essential Qualifications**:
Current Driver’s licence

Willingness to undertake a Satisfactory Police Check

Exceptional verbal communication skills

Strong report writing skills

Experience in solutions-based selling based on customer needs

Genuine desire to assist people

Strong problem solving skills

Must have experience in working towards service and sales KPIs

Only short-listed applicants will be contacted.

Applicants must have the right to work in Australia.

The successful applicant will be required to undergo a National Criminal History check.

Must have a current Driver's License

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.