Administration - Rostering Staff

17 hours ago

Mosman Park, Australia Fortified Support Full time

**Role: Administration - Rostering Staff**

**Location: Mosman Park (Head Office)**
**Start Time: 6:00am (Non-Negotiable)**

About Us

Fortified Support is an **Aged Care and registered NDIS provider**, committed to delivering high-quality, person-centred care. As we expand our internal team at the Mosman Park office, we are seeking a **reliable and organised Administration - Rostering Staff Member** to support our growing services.

The Role

This position plays a crucial role in ensuring our participants receive the **right support at the right time**. You will be responsible for managing rosters for a variety of staff, including support workers and cleaners, while also handling **incoming and outgoing calls** from clients and staff.

This role requires strong communication, problem-solving, and resilience, as you will manage **real-time roster changes**and handle unexpected issues throughout the day.

Key Responsibilities
- Create, manage, and maintain daily staff rosters.
- Ensure adequate coverage across all services and shifts.
- Manage incoming/outgoing phone calls from clients and staff regarding roster changes or issues.
- Handle last-minute adjustments with professionalism and accuracy.
- Clearly communicate roster changes, even in challenging situations.
- Maintain compliance with **NDIS standards** and company policies.

About You
- Previous experience in rostering, scheduling, or administration (**NDIS/healthcare preferred**).
- Mentally strong and resilient, with the ability to manage **difficult conversations** and perform under pressure.
- Strong organisational and time-management skills.
- Excellent communication and problem-solving abilities.
- High attention to detail and ability to manage competing priorities.
- **Reliability and commitment to a 6:00am start** (strict requirement).

Why Join Fortified Support?
- Be part of a compassionate, **participant-focused organisation**.
- Work in a supportive and inclusive team environment.
- Opportunities for **growth and development** in the NDIS sector.

**Job Types**: Full-time, Part-time, Permanent, Casual, Graduate

Pay: $60,000.00 - $75,000.00 per year

Application Question(s):

- Ability to start at 6 am?

Work Authorisation:

- Australia (preferred)

**Location**:

- Mosman Park WA 6012 (preferred)

Work Location: In person

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