Scheduler

**Position Description**

Reporting to: Scheduling Team Leader

Direct Reports: Not Applicable

Location: Perth Metropolitan Area

Date: August 2024

**Purpose of this position**
The key purpose of the Scheduler position is to conduct the rostering function of the individual support
services. This includes allocating suitable staff to client support shifts, liaising with internal and external
advice to Support Workers regarding service provision queries, and processing administrative tasks as
required.

The aim of successful rostering is to ensure that the needs and preferences of the clients are met, that
staff utilisation is maximised and that all relevant communication is provided in a timely manner.

**Key Responsibilities and Duties**
Responsibilities and duties include but not limited to:
1. Schedule person-centred supports with support workers matched to individuals

2. Establish and maintain positive, professional relationships with families, support workers and
relevant external vendors

3. Recognise, value and nurture the talents of support workers and the people they support,
ensuring person-centred relationship
- based support

4. Manage annual leave and personal leave of support workers, ensuring that information is
accurate and up to date and approve or decline leave requests

5. Take action and follow correct procedures when feedback and complaints are received

**Statement of Duties - Position Specific**

**Understanding the people we support**:
1. Appreciate and understand the issues experienced by people with disability and their families

2. Minimise the impact of scheduling and support worker changes

**Service Delivery**:
1. Ensure timely response to scheduling support workers for new and existing people that we

support

2. Ensure that appropriate breaks and travel time are accurately incorporated into rosters

3. Ensure that the provision of supports is consistent with the policies and procedures of Directions
and its funding body

4. Ensure efficient rostering and coordination of support workers to maximise their availability to
individuals and families

**PC-F-035**
Position Description: Scheduler

5. Participate in the on-call roster

6. Schedule staff inductions and training

7. Use and populate CRM database in accordance with the requirements of Directions and funding
bodies

8. Provide cover for support worker shifts as required if unable to fit suitable cover

9. Complete and process daily approvals

**Relationships and communications**:
1. Create, negotiate and build effective relationships and rapport with individuals, families and

support workers

2. Develop and maintain professional and functional relationships with peers and colleagues within
Directions

Directions undertakes to maintain a positive workplace culture that results in strong motivation,
commitment and productivity. To ensure this all employees demonstrate values and behaviours that
value diversity and promote accountability, co-operation and respect in the following areas:
**Reporting**:
Follow all reporting and recording requirements of Directions.

**Statement of Duties - General**

**Teamwork**
1. Work as part of the team and work autonomously as required

2. Ensure effective information sharing and communication including attendance at meetings and
contribution to communication strategies

3. Participate in relevant training

4. Demonstrate a willingness to participate in team and planning discussions to resolve potential
conflict

**Environment**
1. Ensure all work-related activities are carried out in compliance with the NDIS Service Standards

2. Any procurement of goods and services include consideration of the environmental footprint

3. Minimise wastage of office materials through reduction, reuse or recycle principles

4. Participate in environmental awareness activities

5. Report environmental issues to appropriate people

**Continuous Improvement**
1. Contribute to continuous quality improvement by constantly seeking out opportunities to improve

work practices and procedures

2. Assist the quality evaluation process by identifying, incorporating best practice and providing
regular reports on quality activities undertaken

**PC-F-035**
Position Description: Scheduler

**Workplace Health and Safety**
1. Contribute to the maintenance of an occupationally safe and harassment-free workplace

2. Ensure workplace health and safety issues are considered in all aspects of duties performed

3. Maintain high standards of performance and adopt a proactive approach to occupational health
and safety issues

4. Ensure compliance with statutory requirements and company policies and practices

5. Report all observed safety incidents and hazards and recommend improvements

6. Comply with all state and federal anti-discrimination, bullying and sexual harassment legislation

7. Have an awareness of the SHCADS award and how this is applied to rostering

**Other**
1. Ensure the confidentiality of any and all inform