Venue Manager

What’s on the menu for your next career move? As our new **Venue Manager**, you could be leading the charge to ensure our guests enjoy a truly memorable experience - whether they’ve worked up an appetite for a full conference banquet or are just joining us for their favourite hot beverage.

**Ivy & Jack** is a 120-seat venue perched on the doorstep of Perth CBD, on Hay St. It was once home to the old Town Cinema but is now an urban industrial-chic restaurant with a modern twist. The venue is part of the **Holiday Inn Perth City Centre**, so our customers can vary from in-house guests (often enjoying buffet breakfast), external customers, or corporate clients utilising our conference spaces. The venue is open from breakfast to dinner, 7 days per week.

Ivy & Jack is a favourite venue for many, offering the best daily Happy Hour specials in the CBD, Thirsty Thursdays, Fab Fridays, $18 lunch specials, and more

Reporting to the Finance and F&B Operations Manager, your leadership will focus on delivering a strong guest satisfaction & colleague engagement alongside departmental revenue and profit goals. In addition, you will take charge of venue standards, safety and compliance requirements ensuring those are met.

**Every day is different, but you’ll mostly be**:

- Managing the operations of Ivy & Jack, the barista station and Hotel room service.
- Directing, coaching, and developing a team of approximately 20 team members (made up of Team Leaders, Supervisors and Attendants).
- Support the team on the floor, leading by example and offering help and assistance where required to get the job done.
- Delivering exceptional guest and corporate experiences by setting high standards and finding new ways to exceed them.
- Managing food and beverage standards to deliver against our commitment to responsible business practices and our owners.
- Working closely with the sales & marketing teams to drive maximum revenue, by leading the F&B Revenue Generation meetings.
- Daily monitoring of overall venue revenue and cost budgets with a focus on food, beverage, and labour costs.
- Recruitment, onboarding and training of all new F&B colleagues.
- Manage day-to-day staffing requirements, plan, assign and delegate work.
- Prepare, finalise and publish rosters in accordance with the Hospitality Industry General Award (HIGA) guidelines.
- Drive a positive culture and engagement within your team by creating a positive and productive work environment built on motivating, inspiring and leading an effective team that delivers results.
- Ensure compliance with all federal, state and local regulations concerning health, safety, or other requirements.

**What we need from you**:

- 2+ years’ related experience including a demonstrated ability to successfully lead a small team.
- Previous hotel experience is highly regarded, but not required.
- Exceptional customer service skills through utilising your ability to communicate clearly and genuinely when interacting with guests.
- The ability to time manage competing priorities
- you will need to balance administrative tasks and operational requirements.
- You will have an eye for detail, be an enthusiastic and an approachable person who is motivated to take ownership.
- Obtain certifications or permits as required by local governmental agencies (Approved Manager certification).
- Be flexible with your availability to be considered for this role...for example working early mornings, evenings/ nights, weekends, and public holiday shifts are all part of the job.
- Have unrestricted Australian working rights.

**What you can expect from us**:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free duty meals, complimentary dry-cleaning, complimentary CBD car parking, and a monthly mobile phone allowance.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our MyWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.