Assistant Director

2 days ago

Canberra, Australia Talent International Full time

**Job Details**:
**Location**

Canberra

**Salary**

Negotiable

**Job Type**

Contract

**Ref**

BBBH100069_1679625221

**Contact**

Connie Tong

**Posted**

about 4 hours ago
- **Contract Term: 12 Months initial contract plus 12 Month extension option**:

- ** Hybrid working arrangement (Working from home up to 2 days per week) will be considered**

**About the Role**:
Our client is seeking for an **Assistant Director - Integration Support** to join their dynamic fast-paces team at Office of the CIO (OCIO).

**Responsibilities**:

- Report to Director, PACE Support. Manage a team of support specialists, providing coaching and support to ensure high-quality service delivery.
- Manage and co-ordinate the backlog of production incidents, change requests, and system enhancements across the Agency's integration platforms
- Develop and implement support processes and procedures to ensure consistent and efficient resolution of Integration related issues
- Implement state-of-the-art system logging, pro-active event monitoring, and automated alerting for the Agency's integration platforms using tools such as Splunk and Dynatrace
- Ensure support and operational activities are aligned to business prioritisation, ICT security and architecture patterns, and the Agency's overall strategic objectives.
- Collaborate with cross-functional teams and build and maintain relationships with key stakeholders, both internal and external, to ensure business objectives are met.
- Responsibility of the day-to-day running and operations of the Agency's integration platforms - including all required activities and tasks to ensure availability, performance and usability of systems for users.
- Perform operational tasks including access management and provisioning, internal reviews, control implementation and service transition activities.
- Develop and provide ad-hoc and regular reporting to meet both technical stakeholder and executive stakeholder requirements.
- Identify areas of improvement and implement solutions and continuous improvement initiatives.

**Essential Criteria**
- More than 5 years' experience working with API integration, ideally in a support/operations role
- Excellent communication and stakeholder management skills to manage competing stakeholder groups
- Demonstrated experience developing and maintaining documentation on support processes, policies, and configuration

**Desirable Criteria**
- Experience working with the Atlassian suite, specifically Jira, Confluence and Service Desk

**Eligibility/Other Requirements**:

- To be eligible for employment for this role, you must be an Australian citizen.

**How to Apply**:

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