Dental Receptionist

**Front Desk Coordinator/Dental Receptionist**

Are you a warm, motivated professional looking for a stable, long-term role in a supportive and established team? At The Dental Co., we’re searching for an experienced individual to join our front desk team and play a key role in creating a welcoming and efficient environment for our patients.

**About Us**

The Dental Co. is a modern and well-established dental practice in Melbourne, known for our focus on exceptional patient care and a collaborative team culture. We provide a range of services, from routine check-ups to advanced cosmetic and restorative treatments, and pride ourselves on building long-lasting relationships with our patients.

**The Role**

As our **Front Desk Coordinator/Dental Receptionist**, you’ll be the friendly face and organized mind behind a seamless patient experience. Your responsibilities will include:

- Welcoming patients and ensuring they feel at ease throughout their visit.
- Advocating for proposed treatments and explaining their value to patients.
- Optimizing appointment scheduling with a focus on meeting daily production goals, ensuring the clinic remains productive and efficient.
- Managing appointment books, HICAPS claims, and account processing.
- Coordinating patient communications, including appointment reminders and follow-ups.
- Data entry, mailing tasks, and general administrative duties.

**What We’re Looking For**

We’re seeking someone who is:

- **Experienced**: Minimum of 2 years in reception or administration in a professional setting, with experience in health (dental, medical, or allied health) highly preferred—dental experience is even better Other professional services, such as legal, financial, or similar industries, are also considered.
- **Organized and Proactive**: Able to work independently, juggle multiple tasks, and keep things running smoothly.
- **Personable and Warm**: A natural people person who can make patients feel comfortable and cared for.
- **Skilled in Customer Service**: Strong phone skills, excellent communication, and a keen ability to problem-solve.
- **Tech-Savvy**: Comfortable with data entry and proficient in Excel.

**Why Join Us?**
- A **supportive team environment** that values collaboration and respect.
- Part-time hours offering flexibility to balance work and personal life.
- A role that combines meaningful patient care with organizational responsibility.
- Opportunities to grow professionally within an established practice.

We want someone committed to growing with us for the long haul. Salary will be based on experience in the industry, and we’re ready for an immediate start

**Employer Questions**
- Are you legally entitled to work in Australia? (Note: We are not able to consider applicants on working holiday visas.)
- Please detail your minimum wage expectations (excluding superannuation).
- Do you have data entry experience?
- How many years' experience do you have as a dental receptionist?
- Do you have experience in administration?
- Which of the following dental practice management software do you have experience with?

**Job Types**: Part-time, Permanent, Casual

Pay: $28.00 - $35.00 per hour

Schedule:

- 10 hour shift

**Experience**:

- Reception: 2 years (required)
- Dental: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person