Dental Receptionist

JOB DESCRIPTIONS

Position: Dental Receptionist

We are looking for a dental receptionist for our clinic based in Windsor, NSW. A detailed description of a dental receptionist is mentioned below:

ABOUT GOOD SMILE

Good Smile (dental clinic) is a one-stop facility that provides a full range of dental services to patients of all ages. Our highly trained and experienced dentists and dental professionals are dedicated to delivering the highest quality care in a warm and welcoming environment.

We offer many treatments, including Preventive care, Restorative procedures, Cosmetic services, Orthodontic treatments, and many more. Our advanced technology and techniques provide patients with the most efficient and comfortable care possible. We prioritise patient education and work closely with our patients to help them achieve and maintain their best oral health.

Our clinic features:

• We have fully computerised operation and are equipped with A-dec chairs
• Quality rotary endo instrument is available
• Latest technology such as Digital scanners, 3D Scanner and OPG.
• Modern dental equipment and technology include digital X-rays, intraoral cameras and laser dentistry tools.
• Online booking system
• Experienced and friendly team to support you.

RESPONSIBILITIES

• Greet patients, visitors and vendors in a friendly and professional manner.
• Manage incoming calls, directing them to appropriate departments or personnel.
• Schedule appointments, confirming patient information and medical history.
• Answer inquiries about appointment availability, wait times, and general clinic information.
• Notify medical staff of patient arrivals and delays.
• Assist new and returning patients with registration forms and paperwork.
• Maintain patient records and ensure data confidentiality.
• Provide patients and visitors with necessary information about clinic services, procedures, and policies.
• Collect co-payments and outstanding balances, issuing receipts.
• Facilitate a smooth check-out process, scheduling follow-up appointments if necessary.
• Relay urgent messages and information to appropriate staff members promptly.
• Handle patient concerns, complaints, and inquiries professionally and tactfully.
• Escalate complex issues to the appropriate management or supervisory personnel.
• Keep the reception area clean, organized, and inviting.
• Ensure reading materials and resources are readily available for patients.
• Assist with administrative tasks such as filing, data entry, and managing office supplies.
• Support other clinic staff members with clerical duties as needed.
• Liaison between dentists, dental hygienists, and other dental staff to ensure efficient patient flow, effective communication, and smooth operation of dental office.

QUALIFICATIONS

• Overseas dentists are highly preferred.
• Preferrance for those who has experience in dental industry
• High school diploma or equivalent; additional education or training in healthcare administration is a plus.
• Certification in office administration, medical administration, or a similar field is an advantage.
• Proficiency in using computers, including basic software and clinic-specific applications.
• Knowledge of medical terminology, insurance processes, and clinic procedures is beneficial.

DESIRABLE COMPETENCIES AND EXPERIENCES

• More than 2 years of experience working as a receptionist in medical or health administration area
• Good knowledge of the English language
• Must be able to learn new software challenges
• Must possess good working knowledge of MS-Word and MS- Excel
• Must possess strong communication skills and the ability to work well with patients of all ages and backgrounds
• Must maintain a high level of ethics, honesty and integrity
• Should have good organizational skills
• Excellent customer service skills
• Empathy and patience when dealing with patients and their concerns.
• Ability to maintain composure in a fast-paced and sometimes stressful environment.

Apply today If you are seeking your next challenge and want to provide service to the community simultaneously, Good Smile is the right place for you.

If you think you are the right candidate, email

It is a condition of employment that you will be, and remain, vaccinated against COVID–19.

Job Type: Casual

Pay: $30.00 – $36.00 per hour

Work Location: In person

Application Deadline: 06/10/2025