Night Manager
2 weeks ago
Summary
**Operational**
- Ensure all aspects of hotel accounting are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
- Audit, balance, post and report on front desk, rooms, and food and beverage transactions.
- Ensure hotel occupancy is maximized and that all guest accounts are checked in correctly.
- Run the night audit final, after ensuring all transactions are accurate.
- To handle all guest enquiries and requests in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
- Prepare limited menu items for guest food and beverage orders as needed.
- To take responsibility of the night operations for the hotel in the absence of the Night Manager. In doing this, you will be responsible for leading the night auditor in their role, ensuring accuracy in the tasks completed.
- Prepare reports for the Department Heads and Operational Teams such as hotel’s occupancy, arrivals and departures, VIP requirements, amenity set up, and any other areas of note as required.
- To know and carry out specified duties in response to a fire alarm, First Aid, and security threats.
- Ensure all guest check-ins and check-outs are preformed according to Hyatt International brand standards and co-ordinate cashier and concierge duties.
- To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
- To conduct training for all new Guest Service Officer and Duty Manager and ensure they have all the necessary information and resources needed in order to complete their tasks satisfactorily and within brand standards.
- Maintain thorough knowledge of all hotel features, services and hours of operation.
- Anticipate guest needs, respond promptly and acknowledge all guests.
The Night Manager contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.
**Qualifications**:
**Role requirements**:
- High level of grooming and personal presentation
- High level of both written and verbal communication
- To have complete working knowledge of the fire control panel and understanding of your role in an emergency.
- To ensure all associates follow all hotel, company and local rules, policies and regulations relating to Fire, Hygiene and Health and Safety.
- Flexibility to work a variety of shifts including weekends and public holidays.
- Front Office experience in a busy five-star hotels is preferred but not essential.
- Unrestricted working rights in Australia
- Previous experience with Opera is advantageous
- Knowledge of accounting principles
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