Revenue Services Supervisor

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. On 1 January 2026, Alfred Health will come together with Kooweerup Regional Health Service, Peninsula Health, Bass Coast Health and Gippsland Southern Health Service to create Bayside Health, a newly merged health service with more than 22,000 employees caring for a community of over 1.2 million Victorians. The new health service will provide people with the best possible care with services that support them throughout their lives. The merger will also strengthen our workforce, providing new training, education and career opportunities. Subject to final approval on 1 January 2026, all employees from the five health services will transfer to Bayside Health.

- **Permanent Full Time Hybrid position (1.0 EFT / 80 Hours) + ADO**
- **Managers and Administrative Workers Grade 4 (HS4)**
- **Great Staff Benefits 5 Weeks Annual Leave & Salary Packaging**
- **Located at The Alfred**

**The Department**

Finance includes paying bills (Accounts Payable); billing patients and organisations (Accounts Receivable, Patient Billing & Cashiers); Private Practice and Patient Revenue; budgeting and financial analysis (Management Accounting); Specific Purpose Funds; Capital Expenditure; tax and formal financial reporting (Financial Accounting); clinical costing, performance reporting and analysis (Clinical Performance Unit).

**The Role**

This role contributes to the financial sustainability of Alfred Health by providing operational leadership, oversight and management of revenue across Alfred Health and is responsible for the day to day operations of accurate revenue generation.

Experience and leadership is required to provide management advice with a commitment to deliver outcomes within strict timelines. The role leads a professional team, with a customer focus and process improvement mindset.

As a key member of the Revenue Services Leadership team, this position is vital to ensuring the Revenue Services team achieves its strategic objectives and meets its performance targets.
- The Revenue Services Supervisor will be responsible for managing and leading a team directly responsible for:_

- Providing analytics and insights into billing activities to facilitate continuous improvement in activity levels, process and policy.
- Timely and accurate generation of Patient Fee Revenue
- Liaising with key stakeholders to ensure Revenue Data Integrity is maintained to a high standard
- Keeping Revenue Accruals (Unbilled Activity) to a minimum;
- Managing revenue recoverability/performance to achieve set KPI’s
- The role will report to Revenue Services Manager, as well as having a key relationship with Senior Manager Revenue Services, Director of Finance, the Finance Information Systems (FIS) team and IDD, to assist in ensuring optimal processes, interfaces and that controls & management reporting are in place in order to meet our Statement of Priority compliance requirements.

The Revenue Services Supervisor through collaboration will ensure successful patient fee generation and collection strategies through efficient and effective billing practices and will oversee staff training ensuring all staff are appropriately skilled.

As required the role will be required to provide oversight and management of the Billing teams to cover leave absence or staff turnover.

**Key Responsibilities**

- Supervision and co-ordination of daily activities of Revenue Services staff to ensure commitments and deadlines are met and ensuring performance KPI’s are achieved.
- Provision of support for the Revenue Services Manager and broader Revenue Services team as required and be the initial point of escalation for the Revenue Services team for issue resolution.
- Contribute to the recruitment and on boarding of new Revenue Services staff, and the broader Finance team where required
- Liaise with external third party agencies currently servicing Alfred Health around billing compliance.
- Provide analytics and insights into billing activities to facilitate continuous improvement in activity levels, process and policy.
- Participation in the review and development of policies and procedures impacting both Revenue Services and the broader Finance team.
- Provide input into the development and use of Alfred Health finance systems, including undertaking the development of user documentation, system testing, and training where required.
- Provide support and co-ordination for the resolution of system-based issues impacting the Revenue Services and Billing teams.
- Lead the revenue operation identifying business opportunities to maximise revenue within compliance obligations. This includes system/process development
- Provide assistance in the implementation of the Alfred Health Reven