Revenue Services Officer

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Permanent Full Time Hybrid position (1.0 EFT / 80 Hours) + ADO**:

- ** Salary Package: $66,768.00 - $73,811.92 (Depending on Experience) + Superannuation**:

- ** Managers and Administrative Workers Grade 2 Level 1 (HS2)**:

- ** Great Staff Benefits 5 Weeks Annual Leave & Salary Packaging**:

- ** Located at The Alfred**

**The Department**

The Financial Services Department provides a wide range of financial and related services to all areas of Alfred Health. Financial Services include financial accounting and compliance, finance business partnering (inc management accounting), financial analysis, decision support and transactional services (including Accounts Payable, Accounts Receivable, Patient Liaison and Revenue Services (Billing). The department also acts as an expert trusted advisor by understanding the broader internal and external environment and providing leadership to Alfred Health as well as the broader Health Sector.

**The Role**

Reporting to the Revenue Services Supervisor, the** Revenue Service Officer** is responsible for raising all patient accounts and assists in growing the private practice profile at Alfred Health with a focus on private and compensable patients. The role will also be responsible for educating both clinical and non-clinical staff on billing issues in order to achieve maximum benefit for Alfred Health.

The current working hours will align across the Revenue team and operate between the main hours of 8.00am to 4.30pm to align with the operating hours of our main stakeholders’.

The Revenue Services Officer will ensure the effective and efficient management of services to support the delivery of Alfred Health’s activities and objectives including developing and implementing effective strategies to support revenue growth and maximise debtor recovery for Alfred Health. Culture is very important at Alfred Health and in the Financial Services department, this position is responsible for creating a positive workplace environment and culture within which revenue services staff can flourish, innovate, develop and contribute to the financial sustainability of Alfred Health.

The Revenue Services Officer will work collaboratively with other managers, including Senior Manager Revenue Services and the Director of Finance to ensure the success of private and compensable revenue strategies through streamlined and efficient billing and recovery practices. The Revenue Services Officer will ensure that Key Performance Indicators are met or exceeded and undertake efficient, accurate and timely billing and/or customer service functions.

**Skills and Experience Required**
- Demonstrated experience in customer service or administration within a complex health service in the operation and management transactional services, particularly in a heavily regulated environment
- Demonstrated experience and expertise in the delivery of revenue services within a complex organisation
- Experience in data manipulation and statistical analysis of large, complex datasets
- Excellent organisational skills and the ability to meet competing deadlines
- Ability to analyse and problem solve when interpreting data
- High level interpersonal and communication skills, including a proven capacity to build and maintain effective and productive relationships with a wide range of internal and external groups
- Knowledge of Medicare, Private health insurance and other funder requirements and processes
- An ability to deliver a responsive and efficient service that is flexible to the needs of key stakeholders
- Demonstrated ability to work accurately and effectively in a team environment
- Ability to assist the team to meet performance indicators and take responsibility for completing individual work tasks.Demonstrated ability to establish and maintain productive working relationships within and beyond organisational boundaries
- Demonstrated commitment to a high level of customer service

**Staff Benefits**
- Salary packaging & novated leasing through Maxxia
- Flexible health insurance coverage through HCF Health Insurance
- Onsite car and bike parking opportunities, deducted pre-tax
- Fantastic onsite fitness facilities at The Alfred through ProSport health and fitness
- Childcare services at The Alfred managed by KU Children’s Services

If applicable, please specify specific requirements that you require in your cover letter or CV.

**Applications Close: 11pm AEST, Friday 18th July 2025**

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

In accordance with