Administration Officer

Requisition No: 4696
- Executive Division: Operations
- Division: Womens & Childrens Services
- Program: Womens Health
- Department: JKWCH Womens and Children Admin
- Enterprise Agreement: Varied Health and Allied Services, Managers and Ad
- Job Function: Administration & Leadership
- Project:
**Location**:Sunshine - Joan Kirner Women's & Children's
**Employment Type**: Part-Time
**Salary**:HS1

**About the role**:
Women's and Children's Specialist Clinics provides quality health care for children, adolescents, newborns, and women and we are seeking an enthusiastic Administration Officer to join our team. The Administration Officer is responsible for the administration and receptionist duty within the Specialist Clinics Department's.

**Key responsibilities**:

- Deliver high-quality customer service at front reception, including patient check-ins and appointment bookings.
- Manage specialist clinic referrals, bookings, cancellations, results, and waiting lists.
- Respond to internal and external enquiries, including high-volume phone communications.
- Ensure accurate and timely data entry aligned with Department of Health policies and Medicare billing requirements.

**About you**:

- Have excellent customer service skills and a willingness to go extra lengths to support the department's needs
- Be professional self-motivated and able to work in a large diverse team
- Multitask cope under pressure and maintain data quality
- Have great communication and interpersonal skills
- Have confidence in using computers and computer programs
- Commit to the Western Health values dash Compassion, Accountability, Respect Excellence and Safety Orientation and training materials are provided upon commencement Our workforce of over 11,000 employees are driven by our values of Compassion, Accountability, Respect Excellence and Safety (CARES).

Position Description

**About Western Health**

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

**Why join us?**

**Compensation and benefits**
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.

**Learning and development opportunities**
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.

**Community impact and inclusion**
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.

**Organisational culture and environment**
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.

**Ready to make an impact?**

Simply click on the “apply” button and follow the prompts.
- If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying._

**Closing date**:11:59pm on 15 July 2025.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young