Head of Quality

2 days ago

Fairfield East, Australia Fantastic Furniture Full time

Let's get to know each other
WHO ARE WE
We're all about making life fantastic for our team and our customers. We're not into corporate jargon or hierarchy. We're known for being unconventional; for allowing our team members to be themselves; for supporting our people to develop great careers; and most importantly having FUN When you join us, you're joining a passionate team who are committed to being learners, collaborators, and changemakers.
YOUR NEW ROLE

**RESPONSIBILITIES**:

- Work with the GM Supply chain and manufacturing to develop and implement a consistent and best practice approach to quality across Fantastic Furniture
- Working closely with the buying team to ensure that new / existing products and packaging, and the overall customer experience meets established standards of quality.
- Leading collaborative reviews of internal / external process and procedure to drive continuous improvement throughout the business.
- Partnering with the buyers and our suppliers to identify cost-effective means in reducing product returns to consistently reduce product claims (‘Cost of Quality')
- Ensure quality plans, systems and procedures are developed, implemented, and maintained to meet Fantastic Furniture, regulator and customer standards
- Work with other teams within the business to identify and implement quality improvement initiatives
- Ensure suppliers, agents and factories meet Corporate and social responsibility and technical standards

ABOUT YOU
- Sound knowledge of Quality & Supply Chain (within a retail environment would be an advantage)
- 5 years plus experience in a similar role (industry experience is preferable)
- Knowledge of the furniture and homewares industry would be an advantage
- Skilled in Board level presentations, using tools such as PowerPoint and Excel to simplify key messages.
- ISO 9001 experience
- Six Sigma, or Lean Sigma experience
- End to end understanding of operations
- Possesses strong technical, communication, and negotiation skills to ensure effective communication.
- Strong analytical skills and high attention to detail
- Ability to influence and engage effectively with stakeholders
- Proven ability to execute action plan deliverables in a timely manner
- Strong team management experience

THE PERKS
Be rewarded with a competitive salary package, incentives and awesome staff discounts both on Fantastic Furniture products and our wider Greenlit group brands (plus access discounts with over 350+retailers through our rewards platform) We're committed to providing you with a healthy work/life balance, flexibility and range of health and wellbeing programs. We'll make sure you're supported by programs to develop you both in the role you're in now and the role you want in the future
If you think we could be your perfect match, we'd love to chat

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