Allocations Team Leader

4 days ago

Maitland, Australia Australian Unity Full time

As Australia’s first member-owned wellbeing company we are dedicated to helping people thrive.

What makes us different? We’re Bold, Warm and Honest.

We have **Good People** that are experts in their field, we are **Committed** to the goals of our members and customers, we focus on making a **Positive Impact** in our community and we strive to provide services that align to our customer needs and **Real Wellbeing**.

**About Your New Role**:
An opportunity is now available for a Scheduling Team Leader to join our team to support both the Hunter Valley & Central Coast Home Care team - **with the role based at our Maitland branch.**

You will drive a high performing culture and excellent customer focused service, whilst ensuring efficiencies and compliance requirements are maintained.

**Key accountabilities**:

- Monitor accuracy in data entry and rostering practices including service types, episodes, service times, and matching tools for customers and employees
- Actively support and maintain appropriate upward and downward communication with external and internal Allocations team stakeholders.
- Provide direction and guidance to Allocations Coordinators in the utilisation of dashboards
- Identify opportunities for rostering efficiencies and cost management
- Complete regular reporting as required
- Lead business unit communication and drive initiatives to enhance rostering performance
- Monitor rostering workload to determine local capacity and workforce requirements
- Support capability development through one to one or team-based coaching

**Does this sound like you?**
- Previous experience in a Team Leader position is essential
- Ability to work to tight deadlines and be flexible to changing business priorities
- Proficient in Microsoft Office Suite & confident to work with various Dashboards & reports
- Sound knowledge of industrial awards and the ability to interpret workplace agreements
- Clear communication skills with ability to build efficient working partnerships
- High attention to detail with a focus on quality and compliance

**Why Join Us**:

- Yearly **paid** Community, NAIDOC and Wellbeing days
- **Competitive** Remuneration
- 14 weeks** paid parental leave** - equal benefit for both parents
- **Bump to Baby program** - a support service connecting you to a team of maternal health experts, midwives, and nurses
- **Fitness Passport**:

- discounted workplace health and fitness program
- Supported **learning and career development** including access to our suite of LinkedIn Learning courses and Australian Unity’s Employee Learning platform
- Access to a range of great **staff discounts** on Australian Unity Financial Services products, including attractive discounts on Private Health Insurance

A career within our sector can provide an exciting pathway for people working in Aged Care already or transitioning in these unprecedented times. At Australian Unity the health, safety and wellbeing of our people and our customers is our highest priority.

At Australian Unity, our top priority is the health, safety, and wellbeing of our people and customers. We have special leave and mental health support for employees due to COVID-19. All new hires must provide proof of COVID vaccination or a medical exemption certificate. Our Talent Acquisition Specialist will assist with this. Thank you for your understanding during these times.

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