Lifestyle Concierge

2 weeks ago

Melbourne, Australia PERSOLKELLY Full time

PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.

Our client is a global leading, travel and lifestyle concierge service company. They are currently seeking for a Bilingual Lifestyle Concierge to join in their Australia team (based in VIC or QLD).

**About the role**
- Liaising with suppliers on behalf of Members in the Travel, Retail, F&B and Entertainment areas
- Conducting research and putting together proposals
- Providing excellent customer service to Members over the phone and in person
- Assist members to get the most from their lives, whilst growing knowledge within the team and across the company as a whole.
- Provide personalized solutions to our members request within specified time frames
- Maintaining accurate log of Member data
- Meeting individual and team KPIs target

**Skills and Experience**
- Fluency in business Japanese and English to a native level (in order to liaise with Japanese and English speaking members)
- Based in VIC or QLD
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times.
- Experience in the high-end and luxury customer service, dining, ticketing, travel, luxury or hospitality industry would be an added advantage
- The ability to work independently and perform well with little supervision
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem-solving skills
- The ability to multitask and handle several projects at the same time
- Strong administration skills and be able to prioritize workloads to meet tight reporting timelines
- Detailed orientation and deadline driven to ensure that demanding standards are met.
- High adaptability to a dynamic changing environment
- An enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all times
- Attention to detail and able to work independently

**HOW TO APPLY**

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**To learn more about Programmed, we encourage you to visit our website.

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