Customer Service Officer

6 days ago

Byron Bay, Australia Lighting Collective Full time

**What will you be doing on a daily basis?**
- Responding to and managing general customer queries and phone order enquires
- Liaising with suppliers to follow-up on purchase orders, order issues, questions about products and out of stock products
- Following up on customer orders and responding to general sales questions
- Assisting with sales for specific lighting jobs, recommending types of lights and similar items/options for out-of-stock goods
- Processing job quotes, pricing discounts and price adjustments
- Assisting our trade department with quoting
- Managing returns warranties processing
- Managing post-sale customer service, product issues, returns and replacements.

**What do you need to be successful?**
- You love making someone’s day with great service
- Strong problem-solving skills with the ability to make calculated and punctual decisions under pressure
- Excellent communication skills with intuitive listening skills
- Demonstrated organisational ability, and able to manage workload successfully during busy periods
- Tech-savvy with experience in Google Suite and e-commerce platforms is highly desirable
- Positive, flexible, go-getter attitude with the willingness to go above and beyond
- A genuine interest in the arts and/or design will see you gel in this creative space.

We are looking for a Customer Service Officer to join our team based in **Byron Bay Arts & Industry Estate.

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