Customer Service Manager

1 week ago

Byron Bay, Australia Smart Energy Full time

Manage a high-performing Customer Service team in our Byron Bay HQ
- Permanent full-time role in our Pet Friendly Office
- Fun and friendly supportive work culture

Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to
**_Smart Energy_** sources and a brighter future.

We are
**_Smart Energy_**.

From two blokes in a warehouse in Byron Bay to 20 Sales offices worldwide, it is safe to say we are making a lot of noise in the industry in just six laps around the sun. From selling solar panels to batteries to carbon-neutral energy, all the way through to virtual power plants,
**_Smart Energy_** is putting solar on the map.

We are looking to introduce a Customer Service Manager to join us in our journey helping Australian home owners tackle their rising energy costs and go greener. Reporting directly to the GM Operations this role will provide you with the opportunity to reach your career goals in a company that is really making a difference.

**The Role**:

- Coordinating the day-to-day operations and rostering of the customer service team
- Continually coaching team members to maintain high CSAT and NPS scores
- Taking ownership of customer escalations and disputes through to resolution
- Owning Smart Energy’s reputation on all customer-facing review platforms
- Helping to develop our LMS to train new team members to a consistently high standard

**About You**:

- Min. 1-2 years leadership experience
- Strong interpersonal skills, with the ability to motivate team members effectively
- Excellent problem-solving skills, demonstrated ability to handle challenging situations
- Ability to work autonomously in a an environment of rapid growth
- Keen interest in process mapping and improvement
- Proficient in Google Workspace - bonus points for Sheets/Excel experience

**We want to hear from you if you are**:

- Seeking a Customer Service Managerial position in Byron Bay
- Available full time hours Monday to Friday in office to support the on-site team
- Friendly, outgoing and adaptable. You will be joining a vibrant office with an exciting range of talent and personalities.
- Looking for a progressive career in a growing business.

We can offer you a great work-life balance and genuine career development opportunities for those who share a genuine interest in progressing. If you believe you fit the criteria and are ready for the next step in your career with Smart Energy, we urge you to make the Smart decision, and
**APPLY NOW.

  • Console Operator/Customer Service

    7 days ago

    Byron Bay NSW, Australia Byron Service Station Full time $60,000 - $80,000 per year

    We are seeking a friendly, reliable, and customer-focused individual to join our team as a Service Station and Car Hire Attendant.In this dual role, you will be responsible for providing excellent service to customers at the service station and assisting with car hire operations. Your duties will include attending to customers' needs at the fuel pumps,...

  • Customer Service Consultant

    3 weeks ago

    Byron Bay, Australia Rentokil Pest Control South Africa Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support. The core...

  • Customer Service Consultant

    2 weeks ago

    Byron Bay, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part-time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support. Core responsibilities...

  • Customer Service Representative

    3 weeks ago

    Byron Bay, Australia Smart Energy Group Full time

    We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry. Last...

  • Customer Service Consultant

    7 days ago

    Byron Bay, Australia Rentokil Initial Full time $60,000 - $80,000 per year

    We have 2 excellent opportunities for Customer Service Consultants to join our team based in Bryon Bay on a permanent  full time basis. 2 x 8.30am-4.30pm PositionsIn these role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and...

  • Customer Support Manager

    1 day ago

    Byron Bay, Australia Lifecykel Labs Pty Ltd Full time

    Mycelium Biotech Services Pty Ltd in Byron Bay, NSW is looking for a full-time **Customer Support Manager** to join our busy and growing team! Mycelium Biotech Services Pty Ltd is part of the Mycelium Biotechnology Group (of which one of the many entities associated with such is Life Cykel). **Life Cykel** is evolutionary mushroom biotechnology company that...

  • Retail Customer Service Officer

    5 days ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 day ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 day ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Representative

    1 day ago

    Byron Bay, Australia Smart Energy Full time

    Suitable for an ambitious IT student or Graduate/customer service expert - Casual, full-time role with guaranteed hours! - An agile & supportive workplace that values high performance & balance We are **_Smart Energy_**.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the...