IT Support Technician

3 days ago

Gold Coast, Australia Shred-X Full time

As part of the Freightways Ltd group of companies, SHRED-X is a fast paced and rapidly growing company providing complete secure destruction services for paper, electronic, product, and têxtile waste, diverting over 95% of processed waste away from landfill into sustainable initiatives. As the IT Support Technician, you will play a critical role in maintaining the smooth operation of our IT systems, ensuring our employees have the technology support they need to perform their job functions effectively. **Key Responsibilities**: - Provide first-line technical support to employees on a variety of IT issues, including hardware, software, and networking problems. - Install, configure, and maintain computer systems, hardware, and software, including desktops, laptops, printers, and other IT equipment. - Assist in maintaining the company's network infrastructure - Troubleshoot and resolve technical issues in a timely manner, escalating complex problems to higher-level support as needed. - Provide training and support to employees on the use of IT systems and software. - Maintain accurate records of all IT equipment, software licenses, and support incidents. - Stay up to date with the latest technology trends and advancements, making recommendations for improvements to the IT infrastructure. **Requirements**: - A minimum of 2 years' experience in an IT support role. - Excellent communication and customer service skills. - Ability to diagnose and resolve technical problems quickly and effectively. - Ability to work independently and as part of a team. - A passion for technology and a drive to continuously improve the IT infrastructure. **What's in it for You?** - Birthday Vouchers and Celebrations - Site BBQs - Learning and development opportunities - Great benefits including employee shopping discounts - Employee reward and recognition program - Company Uniform - Employee Assistance Program (EAP) through Drake Works which covers mental health, nutrition, financial, legal, coaching and career transition support **Shortlisted applicants will be required to**: - Complete a federal police clearance check - Legally live and work in Australia - Undertake a pre-employment medical assessment relative to their position - Meet appropriate immunisation requirements Apart from joining a "family" who take work and team environments very seriously, this is an awesome opportunity to join a growth industry that consistently adapts to change leading with a strong environmental focus. If you are interested in joining our team at Shred-X, please submit your resume and a cover letter highlighting your relevant experience.

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