Level 1 Support Technician

7 days ago

Gold Coast, Queensland, Australia NextGen HR Pty Ltd Full time $60,000 - $80,000 per year
Level 1 Support Technician

Level 1 Support Technician

About the Company

We are extremely proud to be working closely with an established managed service provider who provide first class IT services for small to medium sized organisations in Australia and New Zealand.

Our client provides managed IT solutions, cloud solutions and services, disaster recovery, VOIP phone and network solutions, to over 500 businesses around Australia and are growing at a rapid rate They are also making quite a name for themselves in niche sectors such as specialist dental, medical and small to medium sized businesses.

Due to growth in Sydney, we are excited to announce our search for the next member to join their experienced and dedicated team to be based in Bundall, QLD. We are looking for a Level 1 Support Technicianto come onboard this exciting new phase our client has to offer 

About the Role

You will be responsible for working with a number of clients across a variety of engagements, maintaining relationships with clients, proactively resolving issues and offering solutions. This role will also be an onsite technician, which is very challenging and fulfilling

To be successful, you must possess the following:

  • Exceptional customer service skills
  • Strong verbal and written communication skills
  • A vibrant, flexible and can-do attitude
  • Willingness to learn by putting in the 'hard yards'
  • Ability to make decisions, problem solve and troubleshoot whilst under pressure
  • Excellent time management and organisational skills
  • Experience/exposure in active directory, exchange, Office 365 and other cloud-based technology (desirable, but not necessary)
  • A degree or diploma in IT or related discipline (desirable, but not necessary)

Skills and Experience

  • Previous work experience in an MSP is a distinct advantage, and customer service experience is a MUST
  • Certifications (Microsoft, CompTIA) will be highly regarded. If you don't have CompTIA the willingness to achieve this within the first 6 months
  • You will be a great communicator, be known for your outstanding customer service and take ownership of customer issues to get them resolved
  • Must thrive in a team environment
  • Proficient in MS365 (desirable, but not necessary)
  • Ability and willingness to work towards key performance indicators and service level agreements

Why shouldn't you let this opportunity slip?

  • A Competitive salary on offer
  • Immediate starts and great training and development (paid for) opportunities await
  • Be a part of a growing team

  • Lift Service Technician

    7 days ago

    Gold Coast, Queensland, Australia Next Level Elevators Pty Ltd Full time $60,000 - $80,000 per year

    About us -We are fast growing ambitious Home Lift company with motivation to change the Home Lift sector for the better. Disrupting the status quo and driving change through cutting edge products and unmatched customer service.About the opportunity -We are looking for another Lift Service Technician to join our amazing team.Travelling to our customers' homes...

  • Nail Technician

    1 week ago

    Gold Coast, Queensland, Australia Rendez Vou Beauty Emporium Full time $40,000 - $60,000 per year

    About the role Rendez Vou Beauty Emporium is seeking a talented and skilled Nail Technician to join our team in Hope Island. As a Nail Technician, you will be responsible for providing exceptional nail care services to our valued clients.This is a casual role, offering flexibility to suit your lifestyle. Starting with Hours Per Week. Monday, Wednesday,...

  • Rope Access Technician

    5 days ago

    Gold Coast, Queensland, Australia Hangtime Abseiling Co. Full time $40,000 - $90,000 per year

    Hangtime Abseiling Co. specialises in high-rise rope access services across the Gold Coast. We are looking for level 1 and level 2 rope access technicians to join our growing team – Casual, immediate start.About the RoleAs part of our crew, you'll be working on a variety of high-rise buildings, delivering professional and safe rope access services...

  • IT Support

    7 days ago

    Gold Coast, Queensland, Australia Integrity First IT Pty Ltd Full time $60,000 - $90,000 per year

    About the roleWe are looking for a skilled IT Support / Network Technician to join our dynamic team in Ashmore, Queensland. This full-time position offers an exciting opportunity to deliver top-notch technical support and maintain IT infrastructure for a range of small to medium-sized businesses across the Brisbane to Burleigh area.As an integral member of...

  • Support Worker

    2 weeks ago

    Gold Coast, Queensland, Australia Support Mates Full time $60,000 - $80,000 per year

    About The TeamSupport Mates is a fast-growing, purpose-led NDIS provider on the Gold Coast. We exist to help young people with disabilities build friendships, life skills, and confidence through community-based group and 1:1 support.We're not a traditional provider — we run cooking programs in commercial kitchens, get active with dance and gym sessions,...

  • Industrial Cleaning Technician

    7 days ago

    Gold Coast, Queensland, Australia Rhino Platinum Services Full time $45,000 - $60,000 per year

    Casual Technician – Industrial Cleaning Services (Night Shift)About UsWe are a family-owned and operated industrial services business dedicated to delivering quality, reliable, and safe cleaning solutions across a range of industries included hospital, retail, industrial, aged care and more. From Kitchen Exhaust Cleaning and Mould Remediation to Pressure...

  • Dispensary Technician

    7 days ago

    Gold Coast, Queensland, Australia Sebring Group Pty Ltd Full time $60,000 - $80,000 per year

    The pharmacy is based in the Coomera area Work with pharmacists in this large, busy store  You will be required to assist with: Answering phone calls and receive orders Dispensing orders Packaging of postage orders Provide a high level of customer Service and product knowledgeStock and inventory management  Skills and experience: Previous experience...

  • Maintenance Technician

    7 days ago

    Gold Coast, Queensland, Australia Cosmetic Manufacturers Full time $60,000 - $80,000 per year

    Cosmetic Manufacturers is Australian owned and has been family operated since 1988. Based on the Gold Coast, Cosmetic Manufacturers was established to be a leader in natural, botanical, organic and therapeutic skin, body and hair care. Cosmetic Manufacturers is one of Australia's premier TGA and ACO licensed facilities exporting products all over the...

  • ICT ServiceDesk Technician

    1 day ago

    Gold Coast, Queensland, Australia Rosebel Gold Mines N.V Full time $60,000 - $80,000 per year

    ICT ServiceDesk Technician Under general supervision, provide technical software, hardware and network problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as...

  • Intermediate Accountant

    5 days ago

    Gold Coast, Queensland, Australia 1 on 1 Tax Full time $60,000 - $80,000 per year

    About Us1on1Tax is a growing taxation accounting firm based on the Gold Coast. We boast a great working environment and friendly team of dedicated staff, assisting businesses and individuals with all their taxation, superannuation, planning and advisory needs. We pride ourselves on consistently delivering quality results for our clients.The role involvesTax...