Change and Delivery Journey Expert

**Req ID**: 78042
**Department**: AR Everyday Banking Portfolio Performance
**Division**: Australia Retail
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Everyday Banking meets the daily banking needs for millions of Australians, helping them to pay, save, borrow, and protect what matters to them. As a Journey Expert, in our Change and Delivery Chapter, you will be responsible for contributing to the development and execution of the Tribe’s initiatives.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
About the Role
As a Change and Delivery Journey Expert in our Everyday Banking Business Unit, you’ll play a key role in helping to develop and execute the Portfolio initiatives. You will work in a cross-functional team of delivery professionals with change management and system skills to support the smooth implementation of changes into processes and systems. You will manage change activities and working with a variety of stakeholders across the value chain. You will be responsible for delivering changes smoothly by effectively managing how we present, operationalise and communicate changes to end users.
This role will work closely with other squad members from the Portfolio as well as our Assurance, Legal and Technology partners to deliver changes and initiatives across Deposit and Unsecured Lending products.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: 12-month Fixed Term opportunity
**Work Schedule**: Full Time
What will your day look like?
As a Change and Delivery Journey Expert, you are accountable for:
Manage a stream of work within the squad and support the Product Owner in managing deliverables
Identify the scope and capacity to deliver each deliverable before providing inputs into the overall delivery roadmap and plan
Engage with stakeholder throughout the policy design and delivery lifecycle, sharing updates, seeking feedback and responding to feedback
Complete change impact assessment to understand the people and process implications of the proposed changes, including understanding of as-is and to-be processes
Work with stakeholders to develop and execute on a change plan incorporating training and communication requirements
Create and update supporting materials; including Risk Assessments, user guides and updating existing process maps where necessary
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Excellent communication skills to influence a variety of stakeholders - you need to be comfortable asking questions, raising concerns, and constantly thinking about our customers
Excellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundaries
Attention to detail - as a member of a team responsible for policy delivery, your willingness to iteratively improve precision and clarity is paramount
Experience in change delivery including analysing data, defining change requirements, impact assessments, communicating change impacts to stakeholders and supporting the end-to-end implementation of a change
Ability to influence across both formal and informal networks and team structures to get things done
Ability to learn on the job, navigate through ambiguity and a demonstrated growth mindset
Ideally you would also have some exposure to Everyday Banking Retail Products (Deposits, Payments, Credit Cards and Personal Loans)
Vision +, CAP, Payments systems, CTM experience preferred, but not essential
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
11/10/2024, 11.59pm, (Melbourne Australia)