Specialist Support Administrator, Emlvic

22 hours ago

Melbourne City Centre, Australia EML Full time

**Specialist Support Administrator, EMLVIC**:
VIC - Melbourne CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are growing our business and with this expansion a number of opportunities are now available.

With this growth now is a great time to join us.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Annual tenure and performance-based recognition rewards
- Comprehensive learning and development opportunities to help you reach your full potential
- Support and counselling services with work or personal matters through our Employee Assistance Program
- Companywide events to stay connected and celebrate success

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne,** you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to provide specialist administrative support enabling EML legal & technical teams to pro-actively manage personal injury claims effectively within the relevant jurisdiction as required.

This will be a **full time**, **5-month MTC **position, based in the **Melbourne CBD **office.

**YOUR RESPONSIBILITIES**
- Provide Specialist Administrative support to legal and technical teams to progress and resolve specialist claims, litigated claims and/or disputed matters
- Manage information requests and exchanges related to specialist claims, litigated claims and\or disputed matters in accordance with required workflow and timeframes
- Prepare agent advice (including appropriate redactions) to be sent to the Accident Compensation Conciliation Service (ACCS) within 5 days of receipt of request for conciliation
- Provider liaison with internal and external stakeholders (including but not limited to ACCS, worker representatives, Panel solicitors, Medical Panel and Worksafe) in respect of specialist claims, litigated claims and\or disputed matters
- Preparation of relevant documentation and letters in respect of specialist claims, pre-litigated and litigated claims and\or disputed matters

**ABOUT YOU**
- Ability to utilise WorkSafe Systems NOVUS, ACCtion and Tempus
- Knowledge of the Victorian workers’ compensation legislation and regulations
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work
- Effective communication and conflict resolution skills
- High attention to detail and organisational skills

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