Supervisor - Central Coast - Wyong

2 weeks ago

Wyong, Australia Mounties Group Full time

**About Us**

The Mounties Group is Australia’s #1 registered Club group. We employee over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern Beaches, and the Central Coast.

**We are more than just a Club **We are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.

**About the Role**

We are currently searching for a dedicated and motivated **Supervisor** to join and lead our lively close-knit team at Club Wyong, on a full-time basis. Reporting to the Venue Manager, you will oversee all day-to-day operations throughout the venue to ensure memorable moments are created with all visitors by effectively supervising, training and providing on-going development opportunities to the team

More specifically, some duties will include:

- Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
- Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
- Coordination of rosters ensuring operational needs are met
- Ensure continuous improvement of our service delivery
- Attend and manage customer complaints and issues
- Organisation of workflow
- Supervision of employees including training and development as well as oversee and manage the employee performance life cycle
- Completion of accurate Risk Manager reporting

**About You**
- Prior experience in a similar role within the Hospitality Industry
- Current certification in Responsible Conduct of Gaming (RCG), Responsible Service of Alcohol (RSA), First Aid & Advanced Resuscitation
- Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations to ensure the Clubs compliance
- Proven track record for delivering exemplary customer service that exceeds customer expectations
- Strong leadership skills that encourage a supportive work environment
- Excellent people management, relationship building and communication skills (oral and written)
- Open availability to work a range of shifts including days, nights, weekends and public holidays
- Great conflict resolution abilities

**Our Benefits**
- Onsite Free Parking
- Access to ongoing learning and development opportunities
- Uniforms provided
- Discounted Meals

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