Officer Customer Operations

Work with world-renowned products and services.

Permanent role, and nine-month role available - with flexible hours.

Competitive salary of $77,500 base, plus Super

**About Us**:
Welcome to The Perth Mint, where golden career opportunities await.

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 125 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

There’s no organisation quite like it, with a variety of roles available, from engineers and chemists to artists and technicians.

Foster your fascination and pride in our work. Get inspired every day by the world-class precious metal products we work together to refine, design, produce and then distribute all over the globe. Connect to the rich history of our industry in a workplace firmly rooted in the present — as leaders in sustainability and inclusion.

At The Perth Mint, you’ll be supported in a diverse team where differences are celebrated and your well-being matters — striking the right work-life balance with compassionate team benefits. And if your career goals change, you’ll be empowered to change roles with training and internal mobility.

**Our Benefits**:

- Competitive salaries and employee discounts
- Flexible work options available
- Extended leave options including purchased leave, leave at half pay and access to pro-rata long service leave
- Opportunity to work for an endorsed WORK180 employer
- Paid parental leave and secondary carer’s leave available after 6 months service. 12 weeks paid parental leave for primary caregivers and 6 weeks paid secondary care giver’s leave
- Training and development opportunities
- Opportunities to be part of our wide and active range of Employee Resourcing Groups: Reconciliation, Gender, Culturally and Linguistically Diverse (CALD), Disability, Mental Health and Neurodiversity, and Perth Mint with Pride
- Charity and volunteer initiatives
- Income protection after an accident or illness
- Health and wellness programs, including an Employee Assistance Program, ongoing wellbeing initiatives, and workplace community building spaces
- Our full list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180 can be seen on the WORK180 website

**In this role, you will undertake customer onboarding, and ongoing account maintenance following AML/CTF procedures as well as performing KYC refresh activities for all Perth Mint customers.**

**Reporting into the Team Lead Customer Operations, we have both a permanent full-time opportunity, and a nine month full-time fixed term opportunity, with both roles being based in East Perth.**

**Your role as an Officer Customer Operations will involve**:

- Provide exceptional customer service as the contact point for Perth Mint customers during their onboarding journey
- Perform onboarding processes for Perth Mint customers including collecting customer information, perform risk assessment, PEP screening, verifying identity documentation and account creation
- Performing due diligence activities for Perth Mint customers as required in accordance with the Corporation’s AML/CTF Program, both at onboarding and on an ongoing basis to ensure compliant records are maintained for all customers
- Engage respectfully and confidently with customers including effective verbal and written communication as required
- Work closely with Perth Mint customer facing departments to understand their processes and embed compliance activities seamlessly to ensure positive customer experience
- Champion the organisation wide goal of creating a culture of enhanced AML/CTF awareness and compliance
- Identify, escalate and report unusual/suspicious matters to COT leadership and Risk and Compliance within the appropriate timeframes
- Identify and communicate opportunities for continuous improvement and adhere to relevant standards and processes
- Ensure own safety and health at work to avoid adversely affecting the safety and health of any other person through any act or omission at work
- Effectively liaise with Risk and Compliance in alignment with the relevant processes and procedures to ensure the Corporation is meeting it’s AML/CTF obligations
- Ability to work in the bullion registration area in the shop on a rotating roster, including Saturdays
- Customer service experience
- Relevant work experience (AML/KYC/compliance related) within banking and financial services or similar industry
- Sound understanding and experience/knowledge of Compliance and Investigation (desirable)
- Sound knowledge of AML/KYC regulations with AUSTRAC (desirable)
- Experience in interpreting regulatory guidelines and assessing risk scores and entity types (desirable)
- Certified training in compliance, audit or risk (desirable)
- ACAMS certification (desirable)

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