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Hotel / Motel Manager
2 weeks ago
Red Star Hotel Group is a fast-growing hospitality company specialized in acquiring and managing hotels, motels and resorts in Australia. Since 2013, we have established 8 properties in NSW & Queensland and is rapidly expanding year after year.
Through our diverse portfolio, we ensure that every Red Star property is unique, yet consistent. Each of our assets is supported by a solid foundation of expertise to ensure the highest level of quality provided to our guests.
**Job Description**:
To ensure the smooth running of the hotel; responsible in achieving efficient and effective hotel operations and delivery of superior customer service and quality outcomes; maximizing profitability and enhancing the guest experience through effective management strategies and initiatives.
Tasks & responsibilities
Be able to work hospitality hours including weekends & Public Holidays
Be Hands-on
Manage daily operations of all areas such as the Front Desk, Housekeeping, Site Maintenance, Restaurant & Conference Room in the hotel.
Proactively seek sales and marketing opportunities, ensuring a focus on continuous business development, maximizing room yield & increase hotel revenue through strategic sale practices and yield management.
Manage and resolve guest complaints in a timely and appropriate manner to ensure optimum guest satisfaction.
Regularly monitor and report upon the hotel’s financial performance against the operational budget to achieve annual set targets.
Ensure property is compliant with all company guidelines, as well as federal, state and local laws including Work Health & Safety Regulations, licensing, fire regulations and essential services.
Lead by example and conduct yourself in a professional manner that reflects the company in a positive way.
Qualifications & Requirement's
Experience in Managerial position in a similar role/industry
Experience with OTA’s in particular Res-online and Guest Point
Extensive knowledge of Microsoft Word and Excel
Social Media Marketing Experience would be preferred
Ability to manage conflict, remain calm under pressure and work unsupervised
Great with people and ability to build rapport easily
Passionate and motivated to succeed
Must be willing to relocate and live on site
**Benefits**:
Generous package with annual remuneration
On-site accommodation provided
Opportunities to advance within a growing company
**Job Types**: Full-time, Permanent
