Scheduler / Customer Service Coordinator

3 hours ago


Dingley Village, Australia Found People Full time

Competitive salary on offer
- Award winning dynamic business who value their people
- Position available now

**About the Client**:
With over 30 offices nationally and an enviable reputation our client is a market leading provider within the Fire and HVAC building services industry.

**About the Role**:
Based in Dingley Village and reporting to the Administration Team Leader Manager, this role provides planning and scheduling support to Technicians to ensure that the branch fulfils its service call obligations to Clients, directly engaging and interacting with Technicians and Clients on a daily basis.

**Key Responsibilities include**:

- Ensuring maintenance plans and schedules are met
- Proactively scheduling & dispatching works
- Run daily reporting to check for jobs that are ready to action
- Receive and monitor all inbound calls and determine the appropriate action to address client needs
- Actioning breakdown requests
- Provide a high level of customer service
- Interact with clients and repair technicians
- Working with all maintenance teams to coordinate activities in regard to operational requirements.

**About You**:

- Experience in scheduling, rostering or labour resourcing planning highly regarded.
- Background working within fast pace and high volume roles where no two days are the same eg, Retail, Recruitment, Call Centre, Construction Admin ect
- Experience with working with a range of software platforms
- Prior experience in Pronto and Salesforce will be highly regarded
- Excellent written and oral communication skills
- Excellent customer service and interpersonal skills
- Strong organisational, problem solving and time management skills
- Self-starter with the ability to work autonomously
- Ability to prioritise and triage jobs in order of risk and importance

**Whats on offer**:

- A competitive salary package
- Flexible work arrangements
- Reward and Recognition program
- Health & Wellbeing program
- Learning and Development opportunities

Are you interested in roles like this?

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