Reception Officer

**Job no**: 571455
**Work type**: Part-time
**Location**: Geelong - City, Geelong - Waurn Ponds
**Categories**: Administration, Customer Service
- Based across our Geelong Waurn Ponds and Waterfront Campuses
- Part-time (0.8 FTE) and continuing
- HEW 4 $74,006 - $78,447 + 17% Superannuation (pro rata, part time)

As a Reception Officer in Deakin Residential Services, you will provide high-quality customer service and essential admin and program support to residents, families, university staff, and contractors. As a key point of contact, you’ll assist with enquiries, share information about the residential community, and connect people with the right services - all while helping create a positive and inclusive living experience.

**Why work with us?**

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

**Who are we?**

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

**As a Reception Officer, you will**:

- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate.
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines.
- Improve convenience and accessibility by providing a range of service options.
- Provide basic advice to clients and make appropriate referrals to other areas of the University as appropriate.
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships.

**To be successful, you’ll have**:

- Completion of a Diploma level qualifications with relevant work experience or a certificate level qualification with post
- certificate relevant work experience.
- An equivalent combination of relevant experience and/or education/training.
- Experience in operating in a high-pressure diverse environment, involving face to face, phone and written communication.
- Experience providing services and support in a large organisation.

**Special requirements**:

- Regular work outside business hours is required, (morning and afternoon shifts, Monday to Sunday).
- A valid Employee Working with Children Check.
- The position holder will be required to undertake warden training and perform the role of warden and/or head warden in cases of building evacuations or other critical incidents.

**Here's how to apply**:
Please submit your updated resume along with a brief cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

Applications for this position close on **29th April 2025.**

**Are You Ready?**

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

**Advertised**: 15 Apr 2025 AUS Eastern Standard Time
**Applications close**: 29 Apr 2025 AUS Eastern Standard Time