Workforce Planning Specialist

**Workforce Planning Specialist - Corporate Services Full time closed period contract to May 2026**
**Location**: Parramatta CBD - 3 days in the office, 2 days working from home (after a settling-in period).

Are you passionate about optimising workforce management and driving operational excellence? Join our team as a **Workforce Planning Specialist** and play a pivotal role in transforming the scheduling processes for **Home & Community Care** (HACC) services.

**About the Role**:
This position supports the optimisation of the scheduling process as part of the HACC Transformation Project and contributes to long-term goals of improving workforce management efficiency and effectiveness across the HACC portfolio. You’ll focus on enhancing the matching of client needs with support worker availability, implementing best practices, ensuring accurate data entry, and driving client engagement to achieve operational efficiency and workforce utilisation.

**Key Responsibilities**:

- **Project Execution**: Assist the Initiative Owner (IO) in executing project plans and implementing best practices in workforce planning and management.
- **Process Optimisation**: Standardise processes and leverage system features to improve scheduling effectiveness, aligning client needs with workforce skills and availability.
- **Governance Framework**: Develop and implement governance frameworks for workforce data management, addressing discrepancies to ensure accuracy.
- **Stakeholder Engagement**: Collaborate with schedulers, workforce leads, and executives to gather feedback, resolve scheduling challenges, and provide regular updates on project progress, risks, and changes.
- **Performance Tracking**: Support the IO in tracking and reporting on key project performance measures, maintaining thorough records of project activities and outcomes.
- **Training Resources**: Assist in designing and developing training materials to ensure successful implementation of new processes.
- **Change Management**: Support change initiatives, helping staff adapt to new practices and tools, and ensuring smooth transitions and adoption.

**About You**:
We’re looking for a professional with a combination of technical expertise, project management skills, and a passion for collaboration. You’ll need:
**Qualifications**:

- Bachelor’s degree in a relevant business field or equivalent experience.

**Experience and Skills**:

- 5+ years of relevant experience, showcasing expertise in workforce planning and management.
- Excellent written and verbal communication skills.
- Highly organised, systematic, thorough, and detail oriented.
- Proven ability to provide innovative solutions to complex problems.
- Strong relationship-building skills, adept at navigating a complex organisation and managing through influence.
- Exceptional customer service and collaboration skills.
- Confident in working both independently and as part of a team.
- Skilled in problem-solving, negotiation, mediation, and conflict resolution.

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link below

PD_Workforce Planning Specialist_

**What We Offer You**
- A rewarding career with a leading human services organisation.
- Up to $18,550 NFP salary packaging available.
- Access to our U rewards program with exclusive discounts.
- Flexible work hours for work-life balance.
- Access to Fitness Passport - Live your best life.
- A supportive and inclusive and collaborative work environment.
- Opportunities for professional growth.
- Purchase of additional leave.

**How to apply**: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

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