Workforce Analyst

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here
Careers

• Location: Parramatta, Adelaide, Melbourne or Newcastle
• Type: Permanent, full time
• Hybrid role, Happy to talk flexible working

The opportunity
As a Workforce Analyst, you'll support the end-to-end Workforce Management (WFM) process to ensure optimal staffing and scheduling across claims teams. This role is ideal for someone who thrives in a dynamic environment and enjoys collaborating with stakeholders to deliver data-driven workforce solutions.

Your new role

• Assist in developing short and long-term forecasts using historical data and business inputs.
• Build and maintain staff schedules aligned with service level goals and employee availability.
• Monitor real-time performance, identify variances, and escalate issues as needed.
• Generate and distribute reports on staffing, adherence, and performance metrics.
• Collaborate with claims leaders to understand staffing needs and communicate schedule changes.
• Use WFM tools (including Genesys) to manage schedules, exceptions, and data accuracy.

About You

• Prior experience in workforce management or scheduling, ideally within the insurance or claims industry.
• Proficiency with WFM tools such as Genesys.
• A solid understanding of forecasting, scheduling, or real-time monitoring
• Demonstrated understanding of claims operations, supported by relevant experience in the insurance or claims industry
• Strong communication skills to build relationships with leaders and teams.
• Ability to work independently and contribute to the development of new processes.

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Your career at QBE — let's make it happen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now
APPLY NOW and let's make it happen
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Adaptability, Call Center Systems, Collaboration Tools, Communication, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Prioritization, Resource Planning, Risk Management, Stakeholder Management, Workforce Analytics, Workforce Management (WFM), Work Schedules

Application Close Date: 12/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.