Officer, Simple Plumbing Applications

2 weeks ago

Footscray, Australia Greater Western Water Full time

12 month Fixed Term Full Time
- $87,093 + 12% super
- Sunbury or Footscray Location

**About Greater Western Water**

We’re waterand more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

**Benefits**
- We embrace flexibility and connection with a balance of on-site and WFH
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

**The opportunity**

**Responsibilities**
- Facilitate the development and improvement of procedures and processes to enhance quality assurance and customer experience.
- Build and maintain relationships with key stakeholders outside your team to stay informed and deliver accurate information to customers, improving overall customer satisfaction.
- Engage in training, quality assessments, and knowledge management to enhance customer experience and stay informed about relevant trends and issues. Support the business through knowledge transfer and coaching others as needed.

**Skills & Experience**
- Excellent communication and conflict resolution skills with a focus on customer service.
- Strong interpersonal abilities and effective negotiation skills for problem-solving.
- Capable of working independently in a structured environment, adhering to policies and procedures.
- Proficient in Microsoft Word, Excel, and Outlook, with a commitment to timely and accurate work outputs.
- Demonstrated adaptability in multi-tasking and motivating both self and team members.

**See yourself thrive**

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

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