Customer Service Administration Officer

1 week ago

Moe, Australia Royal Freemasons Ltd Full time

**Great salary packaging benefits to increase take home pay**:

- ** State-of-the-art aged care home in Moe**:

- ** Work-life balance with a variety of shifts**:

- ** Must be able to do rotating weekend work**

Royal Freemasons Moe is seeking that special someone who has a bright and warm smile that is welcoming and friendly with residents and their families.

**About You**

This is an exciting and varied role and requires the expertise of someone who has experience in rostering, front-house reception and exceptional customer service. You will be able to multi-task and juggle administration duties such as banking, drafting written communications, preparing reports and making sure all relevant information at the site is managed. Ideally experience in a similar role or medical administration will be highly advantageous and excellent presentation is required.

**Key Requirements**:

- Certificate in Business Administration or similar qualification.
- 2+ years’ experience in a rostering administration role, preferably within an Aged Care or health care environment
- Advanced computer skills and proficient in Microsoft Office, experience in rostering software.
- Ability to prepare correspondence and reports.
- Meeting minute taking
- Excellent interpersonal, communication, customer service and organisational skills
- A general understanding and social awareness of the Aged Care industry and the challenges that the sector faces will be valuable, alongside a compassionate nature and an empathetic approach

**NDIS Worker Screening Check (includes Australian Federal Police Check)**
Royal Freemasons is a NDIS approved provider. As part of the NDIS scheme, employees, contractors, labour hire and volunteers must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement as well as an **International Police Check** for those that have lived overseas for 12 months or more within the last 10 years.

**Mandatory Vaccines **All aged care workers must be vaccinated against Covid-19 and encouraged to receive the Flu-Vaccine, all successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

**Recruitment Agencies are requested to kindly NOT contact us**

Royal Freemasons are committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace and influenza vaccine program.

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