Lending Administration Consultant

Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.

We currently have two permanent, full time Lending Administration Consultant positions available to join our Lending Operations team. The Lending Administration Consultant is responsible for applying Bank Australia credit standards to mortgage discharges, loan variations and construction payments, whilst meeting department service level agreements.

Why join us

• We have big plans to become Australia's most trusted bank and a leading purpose-driven business.
• As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Ensure all mortgage discharge, loan variation and construction payment requests are actioned in line with Bank Australia policy and procedure
• Approve variations to a limit in accordance with board policy and loan delegation conditions
• Process verification checks for credit applications in accordance with Bank Australia Lending policies and guidelines
• Regularly review loan procedures and policy, recommending areas for improvement
• Process requests for the TPD Lending team (broker introduced lending), internal branches/departments and assist with commercial loan assessments or reviews
• Process inbound lending enquiries (via phone and email) for the bank's customers and/or broker network.

What you will bring

• Lending experience highly desirable
• Knowledge of lending legislation (e.g. National Credit Act and Privacy Act)
• Effective decision making and analytical skills
• Ability to investigate and follow up queries to a satisfactory resolution
• Ability to work independently as well as part of a team
• Excellent customer service skills and empathy to the customers' financial situation
• Excellent communication skills, written and verbal and interpersonal
• Computer skills and ability
• Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia's Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.