Technical Service Representative

1 week ago

Rutherford, Australia Komatsu Full time

**The Opportunity**

Explore a rare opportunity with Komatsu

We're inviting proficient HV Electricians to join us as Technical Service Representatives, delivering support across client sites in the Hunter Valley region. As a key player, you'll oversee the fleet health of Komatsu Electric Wheel Loaders (WE1350, WE1850), P&H 4100XPCAC Electric Face Shovels, and PC5500 Excavators.

As the go-to expert, you'll provide technical support to maintenance personnel, guiding them through fault finding, major component replacements, and best practices for maintenance and operations.

Join us in shaping the future of technology and excellence

**Role Located**: Primarily on-site with the client for optimal support, with a base at the Rutherford Branch.

**Remuneration**: Base Salary + Super + Vehicle + Phone + Laptop + Bonus + Unlimited training courses

**Key responsibilities**:

- Serves as primary liaison for Technical and Service information between Customer and Komatsu
- Ensures compliance with global service policies, updating manuals and procedures
- Conducts on-the-job training, assists in parts procurement, and supports warranty work
- Maintains equipment standards, assists with integration into customer systems, and audits inventory
- Reviews condition monitoring reports, provides regular and monthly reports to the manager

**Komatsu can provide you with**:

- ** Families Policy**:16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- ** Financial**:Company funded Income Protection Insurance
- ** Career**:Recognition, awards, flexibility, further education studies and internal career development
- ** Health**:Corporate discount with Bupa, Total Wellbeing Solution with Telus Health
- ** Travel**: Discounts with Avis, Qantas, Crown, IHG and travel agents
- ** Yearly Bonus**: Potential to receive a yearly bonus
- ** Referral Program**: $3000 referral payment for referring a successful new employee to Komatsu

**Your Knowledge, Skills and Abilities**:

- Possess a Certificate III in Electrotechnology or equivalent
- Demonstrated experience in diagnosing, repairing, and servicing Komatsu heavy equipment
- Desirable expertise with P&H 4100XPCAC Electric Face Shovel, 1850 Electric Wheel Loader, PC5500 Excavator
- NSW Qualified Supervisors Certificate
- Valid LR Class Driver's Licence
- Ability to analyse and troubleshoot complex hydraulic, mechanical, and electrical issues, providing effective solutions
- Familiarity with maintenance targets, including availability, reliability, parts management, and component life cycle management.
- Proficiency in cultivating robust relationships with both internal teams and external customers
- Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
- A commitment to HSE by demonstrating safe behaviour at all times

**Are you Komatsu?**
- We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide._

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