Aps6 Service Designer

16 hours ago

Melbourne City Centre, Australia HAYS Full time

Exciting opportunity to be part of an inclusive workplace and work with public sector client.
**Your new company**
Top Federal Organisation, which is an independent statutory agency to support a better life for hundreds of thousands of Australians with a substantial and permanent disability and their children and carer(s)

**Your new role**
Service Designer would be responsible to enhance the organization’s insights and service delivery. You will conduct both qualitative and quantitative research, document and improve current services, and manage process design improvements. This role involves evaluating solutions at both conceptual and tactical levels, advocating for participant and stakeholder experiences, and facilitating design-thinking sessions to test future experiences. Additionally, you will oversee end-to-end service experiences, ensuring changes are based on participant and staff needs and are consistent across different touchpoints.

**What you'll need to succeed**
Strong hands-on experience with Creately (or Miro) / QualtricsMapping out user profiles and their data requirements needed Scenario planning Strong business sense, data understanding, and prototyping skillsYou need to hold Australian citizenship

**What you'll get in return**
Work with a team that values innovation, collaboration and excellence
Excellent environment with focus on work-life balanceEnjoy the diverse and inclusive workplace

**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
- Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity._#2878802

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