Aps6 Learning

2 weeks ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Dandenong

**Salary**

Up to AU$60.26 per hour

**Job Type**

Full Time

**Ref**

BBBH95711_1678421637

**Contact**

Samuel Beckett

**Posted**

about 4 hours ago

Talent International is currently recruiting for an APS6 level Learning & Development Officer to work in the National Contact Centre for one of our Federal Government client's based in either Melbourne, Dandenong, or Geelong. The position is a 12-month contract initially with the possibility of extension and is paying an hourly rate of $60.26 + Super.

**Responsibilities may include but are not limited to**:

- Assisting in the preparation of branch resources including training resources.
- Building the capacity and capability of the NCC, Agency staff, Partners and delegates including delivering training and workshops about NCC processes.
- Supporting the identification of program issues and risks, and opportunities for continuous improvement.
- Identifying, documenting and escalating local NCC issues and risks to support continuous improvement of NCC processes.
- Monitoring and reporting on progress of projects, learning design and facilitation.
- Working with NCC third party providers and key stakeholders to achieve outcomes and ensure consistent services across all NCC channels.

**Essential Requirements**:

- Previous experience in a similar role
- A positive attitude towards disability
- Experience working within disability sector will be highly regarded
- Excellent Written and oral communication skills
- Independent worker with strong decision making
- Experience in a contact centre environment highly desirable

**Apply

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