Front Office Manager

**Additional Information**
**Job Number**24167886
**Job Category**Rooms & Guest Services Operations
**Location**W Brisbane, 81 North Quay, Brisbane, Queensland, Australia, 4000
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**NATURAL TALENT**

Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**CURATING ORIGINALITY TAKES TALENT**

We are looking for a **Front Office Manager.**

As the Front Office Manager you are responsible for managing the daily operations of the Welcome Department including Welcome, Whatever/Whenever and Wheels. The Front Office Manager will drive a spirit of Whatever/Whenever throughout the department and provide an “enhanced” W Arrival Experience for all VIPs. You will be responsible for the tracking and communication of GEI scores information and Loyalty Enrolment Statistics to Talent and ensure targets are met and all guests have a luxury experience.

**THE ROLE**
- Provide assistance and guidance to Welcome talent for check-in, checkout, complaint resolution and etc. when necessary
- Recruit, train, and mentor Welcome Talent, nurturing their professional growth, and diligently monitoring their performance
- Coach, lead and mentor the Welcome team to ensure continued success
- Ensure that Welcome operates effectively at all times and is correctly prepared for upcoming group/WIP arrivals. Confidant in communicating with guests and colleagues to ensure cohesive collaboration
- Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
- Exhibit proficiency in accurately managing guest accounts, and analysing reports and data
- Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

**BENEFITS**
- The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International.
- ‘Great places to work’ certified
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program

**MI RECOGNITION**

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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**DIVERSITY AND INCLUSION STATEMENT**

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.