Contact Centre Agent

Join a leading patient-focused medical imaging practice
- Provide quality service to patients and specialist referrers
- Permanent full-time positions available
- Work with highly skilled teams in a busy contact centre environment
- Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave, discounted health insurance and Jones Radiology branded workwear

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This role is based in our Southern Contact Centre at Seaford. This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7am and 6.30pm. You will also be expected to contribute to a weekend roster approximately once per month and compensated accordingly.

Upon your commencement, you will attend a paid five-week training program at our Central Contact Centre in Adelaide's CBD, where you will learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Delivering high-quality inbound call services for Jones Radiology clinics
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner
- Providing care and an outstanding patient and referrer experience
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

**To be successful in this role you will have**:

- Strong customer service skills, including active listening and objecting questioning.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.

**Working for Jones Radiology offers you**:

- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.