Contact Centre Agent

5 days ago

Seaford, Australia Jones Radiology Full time

Join a leading patient-focused medical imaging practice
- Provide quality service to patients and specialist referrers
- Permanent full-time positions available
- Work with highly skilled teams in a busy contact centre environment
- Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave, discounted health insurance and Jones Radiology branded workwear

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This role is based in our Southern Contact Centre at Seaford. This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7am and 6.30pm. You will also be expected to contribute to a weekend roster approximately once per month and compensated accordingly.

Upon your commencement, you will attend a paid five-week training program at our Central Contact Centre in Adelaide's CBD, where you will learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Delivering high-quality inbound call services for Jones Radiology clinics
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner
- Providing care and an outstanding patient and referrer experience
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

**To be successful in this role you will have**:

- Strong customer service skills, including active listening and objecting questioning.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.

**Working for Jones Radiology offers you**:

- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.

  • Contact Centre Agent

    1 day ago

    Seaford, Australia Jones Radiology Full time

    Join a leading patient-focused Medical Imaging Practice - Permanent full-time positions available - Receive extensive training and competitive remuneration - Employee benefits include additional paid parental leave, access to fitness facilities, well-being tools and discounted health insurance! **About Us** Jones Radiology is a doctor-owned and operated...

  • Call Centre Operator

    2 weeks ago

    Seaford, Australia The Original Gourmet Full time

    **Telephone Sales** **Monday to Thursday 9.30am-2pm** About Us: We are a wholesale manufacturing business who produce gourmet products, we supply products throughout Australia for cafés, hotels, restaurants and supermarkets. Key Responsibilities: - Maintain weekly/monthly call cycle to ensure customer expectations are met. - Grow existing customer base...

  • Allied Health Team Leader

    2 weeks ago

    Seaford, Australia Everyday Independence Full time

    Be supported to develop or enhance your leadership skills - Champion the delivery of therapy under a social model of allied health - Be a trailblazer - help us evolve & deliver greater impacts for our participants **Allied Health Team Leader** **Employment Term - Full time - Ongoing** **Total Remuneration Package - $99,453 - $114,924 includes Annual Leave...

  • Disability Support Worker

    2 weeks ago

    Seaford, Australia Lifestyle Centred Services Full time

    **Disability Support Workers - Seaford DS23072501** **About Us**: Lifestyle Centred Services is an NDIS and TAC registered provider of supports for people with disability and mental health support needs throughout Victoria, we provide services for people of all ages and backgrounds with a wide range of abilities and support needs. Our person-centred...

  • Open Space Maintenance Officer

    2 weeks ago

    Seaford, Australia Frankston City Council Full time

    **Job no**: 493256 **Work type**: Full Time **Location**: Seaford **Categories**: Services Frankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector. Our...

  • Clinical Care Manager

    2 weeks ago

    Seaford, Australia Eldercare Full time

    Welcome to Eldercare!_ - Eldercare is a leading not-for-profit aged care provider in South Australia with in excess of 1600 employees working across 13 aged care homes. Our workplace culture embraces teamwork, innovation and a dedication to our purpose of delivering peace of mind with our care._ - Permanent Full Time opportunity - Easy Commute on Southern...

  • Disability Support Worker

    5 days ago

    Seaford, Australia Eric's Community Services Full time

    Company description Eric’s Community Services is an NDIS registered service provider. We take great pride in our person-centred approach to all our clients. Job description We are now recruiting for a passionate, calm, kind and empathetic support worker who can assist with our clients in the Seaford area. - 10-14 hours per week (flexible) - Highly...

  • Section Leader Tree Maintenance

    3 days ago

    Seaford, Victoria, Australia Frankston City Council Full time $111,878 per year

    Job no: 493414Work type: Full TimeLocation: SeafordCategories: ServicesFrankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.Our leadership team is...

  • Assistant Director/educational Leader

    2 weeks ago

    Seaford Heights, Australia Green Leaves Early Learning Centres Full time

    **Description**: Are you a natural leader and inspiring mentor ready to guide a team of educators and create meaningful learning experiences for children? At Green Leaves Early Learning, we take pride in placing our teams and children at the heart of everything we do. This begins with our Green Leaves Commitments toward Child Safety, Learning Environments,...

  • Kitchen Planning Specialist

    7 days ago

    Seaford Warehouse, Australia Bunnings Full time $63,000 per year

    Join us and experience Bunnings from the other side of the counterWhat's in it for you when you're part of our team:Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a fewFree standard OnePass membershipAccess to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work...