Contact Centre Agent

1 week ago

Seaford, Australia Jones Radiology Full time

Join a leading patient-focused Medical Imaging Practice
- Permanent full-time positions available
- Receive extensive training and competitive remuneration
- Employee benefits include additional paid parental leave, access to fitness facilities, well-being tools and discounted health insurance

**About Us**

Jones Radiology is a doctor-owned and operated practice offering the highest quality diagnostic and interventional radiology services throughout South Australia and Alice Springs. Our highly motivated personnel are patient-focused, and we pride ourselves on our values-driven service. At Jones Radiology, we invest in our people, and our commitment to care for others extends to our highly supported clinical teams.

**About the Role**

This is an exciting opportunity for people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.

This role is based in our Southern inbound Contact Centre at Seaford. This is a full-time permanent position typically working Monday to Friday, with rotating shifts between the core hours of 7.30am and 6.30pm. You will also be expected to contribute to Saturday shifts between 8am - 5pm once per month, applicable penalty rates apply.

Upon your commencement, you will attend a paid four-week training program to learn about Jones Radiology, scheduling medical imaging appointments and how to deliver our exceptional patient experience.

**Your key responsibilities**:

- Delivering a high-quality inbound call experience for Jones Radiology clinics.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional and caring manner.
- Providing care and an outstanding patient and referrer experience.
- Developing and maintaining strong working relationships with patients, referrers, staff and managers.

**To be successful in this role you will have**:

- Strong customer service skills, including active listening, objective questioning and enjoy helping people.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.

**Working for Jones Radiology offers you**:

- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and high-performing teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, well-being tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practice-wide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.

**Next Steps**

Respectfully, no recruitment agencies.

  • Contact Centre Agent

    2 weeks ago

    Seaford, Australia Jones Radiology Full time

    Join a leading patient-focused medical imaging practice - Provide quality service to patients and specialist referrers - Permanent full-time positions available - Work with highly skilled teams in a busy contact centre environment - Receive extensive training, competitive remuneration and a range of employee benefits including additional paid parental leave,...

  • Trade Centre Pick Pack Team Member

    6 days ago

    Seaford, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart- Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave- 12 weeks paid parental leave, regardless of...

  • Disability Support Worker

    2 weeks ago

    Seaford, Australia Eric's Community Services Full time

    Company description Eric’s Community Services is an NDIS registered service provider. We take great pride in our person-centred approach to all our clients. Job description We are now recruiting for a passionate, calm, kind and empathetic support worker who can assist with our clients in the Seaford area. - 10-14 hours per week (flexible) - Highly...

  • Administration Support Officer

    6 days ago

    Seaford, South Australia All Saints Catholic Primary School Full time $60,000 - $90,000 per year

    Organisation InformationAll Saints Catholic Primary School is a Catholic Reception – Year 6 Primary School with 573 students and is part of Catholic Education South Australia, in the Archdiocese of Adelaide.All Saints Catholic Primary School promotes the values and teachings of Jesus Christ, within the context of a spirit centred community of learners. ...

  • Assistant Director

    12 hours ago

    Seaford Heights, Australia EDGE EARLY LEARNING ADMINISTRATION Full time

    **Exciting Opportunity: Assistant Director for Edge Early Learning’s Seaford Heights Centre Opening in March 2025!** Are you ready to step into an influential role, supporting the launch of a brand-new centre? Edge Early Learning is seeking a dynamic and passionate Assistant Director to be the right-hand support to our Centre Director, making a meaningful...

  • Section Leader Tree Maintenance

    2 weeks ago

    Seaford, Victoria, Australia Frankston City Council Full time $111,878 per year

    Job no: 493414Work type: Full TimeLocation: SeafordCategories: ServicesFrankston City Council is located on the eastern shores of Port Phillip Bay where the beach meets with the natural landscapes of the Mornington Peninsula. We are a diverse community that provides a vibrant lifestyle along with a growing economic and arts sector.Our leadership team is...

  • Forklift Operator

    6 days ago

    Seaford, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Spiritual Care Practitioner

    2 days ago

    Seaford, South Australia Eldercare Full time $60,000 - $90,000 per year

    Join Eldercare as a Spiritual Care PractitionerLocation: Eldercare Seaford and Eldercare Acacia Court (Hendon) Type: Part Time - flexible working days and timesAt Eldercare, our purpose is simple but powerful: to deliver peace of mind with our care.At Eldercare, we are committed to delivering exceptional care and support to older South Australians. As one of...

  • Educational Leader

    1 week ago

    Seaford Meadows, Australia Green Leaves Early Learning Centres Full time

    **Description**: Our Seaford House centre is looking for a Bachelor qualified Educational Leader to mentor and guide our passionate and committed early childhood team. This role is currently a non-contact role with some on-the-floor time required as per the centre’s needs. **Day to day, you will**: - Have a vision and a plan for educational excellence -...

  • Receptionist/customer Service Rep

    6 days ago

    Seaford Meadows, Australia Derrimut 247 Gym Full time

    **The Organisation** Derrimut 24:7 Gyms are the fastest growing and most renowned Gyms in the Southern Hemisphere! It is a one stop shop for everything fitness! We are home to first-rate, champion exercise equipment brands, a supplement and gym gear superstore, and high-protein meal packs. Select locations offer extensive group fitness classes, a ladies...