Service Support Agent

1 week ago

Matraville, Australia The Lighting Outlet Full time

**Illuminate Your Career at The Lighting Outlet: Seeking a Service Support Agent**

**Step into the Bright Future with The Lighting Outlet**

**About Us**:
The Lighting Outlet isn't just another company in the lighting industry. We stand out as a vibrant, medium-sized organization fueled by a young and ambitious team. Our mission is simple yet profound: to enhance every space with superior quality and innovative lighting solutions. We're dedicated to ensuring that each customer finds exactly what they need to brighten their spaces.

**Join Our Team: Service Support Agent**
Are you passionate about ensuring customer satisfaction and detail-oriented? Do you excel in a fast-paced, dynamic setting? If so, you could be the ideal addition to our team As a Service Support Agent at The Lighting Outlet, you will play a crucial role in maintaining and enhancing our standard of customer care.

**Your Role**:
As a Service Support Agent, you'll be at the forefront of our customer and sales operations, undertaking responsibilities such as:

- Resolving customer issues effectively.
- Building and nurturing strong customer relationships.
- Assisting in the end-to-end sales process, supporting our Channel Managers
- Manage and process product returns through our online ticketing system.
- Analyse product issues to ensure continuous improvement in quality.
- Provide exceptional customer service in handling returns and inquiries.
- Work closely with the quality assurance team to identify trends and suggest improvements.

**What We're Looking For**
- You have 2-3 years of experience in Customer Service roles.
- Excellent in both written and verbal communication.
- Strong organizational skills with the ability to manage multiple priorities.
- Confident in communication and decision-making.
- Excellent problem-solving and communication skills.
- A team player who can also work independently.

**Location** Join us at our office in Matraville, where innovation meets ambition.

**Employment Type** Full-time position.

**Salary and Benefits**
- A competitive salary package between $65,000 to $75,000 plus Superannuation ( not included).
- An inclusive and supportive work culture where your ideas are valued and your growth is encouraged.

**Our Culture** At The Lighting Outlet, we believe in a work environment that is as bright and welcoming as our products. Our culture is built on innovation, teamwork, and a relentless drive to succeed. We foster a space where creativity is encouraged, success is celebrated, and every team member feels valued. If you're looking to be a part of a forward-thinking team that's reshaping the lighting industry, we'd love to light up your career path

**How to Apply** Ready to join our luminous team? Send your resume and a brief cover letter explaining why you're the perfect fit for The Lighting Outlet.

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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