General Services Supervisor

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial

Reference: 57405

**General Service Supervisor**

**Weekday Supervisor (PM Shift)**

**Monday to Friday**(Rostered between 14:30 to 23:00)**

**(76 hours per fortnight + ADO)**

**Working in Healthcare has never been more important or meaningful**

**Our Journey**:
Support Services is responsible for the provision of non-clinical services that includes food services, patient support, porters, cleaning, linen, pest control, central production kitchen, waste management, car parking, hygiene services and some retail services.

We are currently recruiting a full-time General Services Supervisor** (PM Shift) **to join the team at Monash Medical Centre which includes Monash Children’s Hospital & Jessie McPherson Private Hospital

**A Day in the Life**:
The General Service Supervisor is responsible for the supervision of Patient Service Assistant (PSA) and Environmental Service Assistant (ESA) employees and works to assist the General Services Leadership team in meeting operational objectives.

Responsibilities include; (but not limited to):

- Roster management
- UGK Management (Roster/ timecard management)
- Lead a team of PSAs & ESAs in their delivery of services to patients, clients and stakeholders
- Compliance to relevant standards
- Achievement of accreditation for areas of responsibility
- Achievement of service key performance indicators
- Delivery of high-quality customer focused services
- Manage hospital-wide cleaning and patient movement requests

In this hands-on role you will also be required to contribute to the team as a qualified PSA and assist with PSA & ESA duties as required.

Skills and experience gained managing a team within a patient services cleaning role of a large organisation will enable you to strive for excellence. To support your success in this role, we are looking for you to have:
**On a Personal Level**:

- A competent level of verbal & written communication skills
- Effective organisational skills with a demonstrated ability to meet deadlines and commitments
- A “Can Do” attitude with the capability to problem solve and troubleshoot
- The ability to maintain the highest standards of integrity and confidentiality, and exercise sound judgment
- Excellent customer service skills to provide a personable approach to our patients and visitors at Monash Health.
- A proactive approach and team player
- Ability to prioritize tasks and complete while working alone or as part of a cohesive team.

**What You Need**:

- Certificate III Health Services (Essential)
- Previous leadership experience supervising /managing a team (Essential)
- Roster management experience
- A high standard of demonstrated experience cleaning in a healthcare environment
- The ability to develop and build relationships with internal and external stakeholders including staff, volunteers, and customers
- Clear understanding of the Victorian Public Hospital Cleaning Standards
- Able to undertake physical work including lifting, carrying and manual handling
- Ability to understand, follow and implement written instructions and company procedures
- Basic to intermediate computer/digital skills
- Excellent understanding of infection control procedures
- Excellent understanding of patient identification procedures

**In Return**
- Supportive environment
- A great service to the patients in our care

**Monash Health is a great place to work**

Our employees enjoy a range of benefits including:

- salary packaging options that increase your take-home pay
- a comprehensive Health and Wellbeing program
- free flu vaccinations
- private health insurance at discounted rates
- health imaging services

Monash Health is the largest public health service in Victoria, employing more than 20,000 people who work across 40 locations delivering healthcare services through our five hospitals and our extensive network of rehabilitation, aged care, community health and mental health facilities

We recognise the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**How to Apply**

Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).
- Cover letter
- Current CV - Outlining current work experience
- Relevant qualifications (Certificate III Health Services Assistance)
- Covid19 vaccination certificate - Showing evidence of 3 doses