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General Services Supervisor

3 weeks ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Southern Metropolitan

Job type: Full time, Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Facilities Management, Health and Allied Health

Reference: 58027

**General Services Supervisor**

**Working in Healthcare has never been more important or meaningful**

**Who we are**:
Our Support Services team plays a key role in providing excellent care to patients in our hospitals. They deliver a range of vital services that include food services, patient support, porters, cleaning, linen, pest control, Central Production Kitchen, waste management, car parking, hygiene services and some retail services.

**Current opportunities**:
Monash Health continues to grow, opening new hospitals from time to time as well as expanding the services we provide in our existing facilities. In addition, several of our people have recently been promoted.

As a result, we now have several General Services Supervisor opportunities available in the following locations:

- Cranbourne (PM Shift - Thursday and Friday (15.30 -00.00)
- Clayton Monash Medical Centre (PM Shift - 14.30 - 23.00)
- Victorian Heart Hospital
- AM Shift - Sunday to Thursday (06.30 - 15.00)
- AM Shift - Monday to Friday (06.30 - 15.00)
- PM Shift - Friday to Monday (14.30 - 23.00)
- Night Shift - Saturday and Sunday (22.30 - 07.00)

**A Day in the Life of a General Services Supervisor**:
The General Services Supervisor is responsible for supervising the Patient Service Assistant (PSA) and Environmental Service Assistant (ESA) employees and works to assist the General Services leadership team in meeting operational objectives.

**If successful in this role, your responsibilities would include**:

- Leading a team of PSAs and ESAs in their delivery of services to patients, clients and stakeholders
- Ensuring the delivery of high-quality customer focused services
- Achieving service key performance indicators and accreditation in the areas of your responsibility
- Rostering and timecard management using UKG system
- Managing hospital-wide cleaning and patient movement requests
- Compliance to relevant standards

In this hands-on role you will also be required to contribute to the team as a qualified PSA and assist with PSA and ESA duties as required.

**To support your success in this role, we are looking for you to have**:

- Good verbal and written communication skills
- Effective organisational skills with a demonstrated ability to meet deadlines and commitments
- A “Can Do” attitude with the capability to problem solve and troubleshoot
- The ability to maintain the highest standards of integrity and confidentiality, and exercise sound judgment
- Excellent customer service skills to provide a personable approach for our patients, visitors and employees at Monash Health
- A proactive approach and team player
- Ability to prioritize tasks and complete them either working alone or as part of a cohesive team.

Skills and experience gained managing a team within a patient services cleaning role of a large organisation will enable you to strive for excellence.

What You Need:

- Certificate III Health Services Assistance qualification (Essential)
- Previous leadership experience supervising /managing a team (Essential)
- Demonstrated experience cleaning to a high standard in a healthcare environment, with a clear understanding of the Victorian Public Hospital Cleaning Standards _(Desirable) _
- Ability to undertake physical work including lifting, carrying and manual handling
- The ability to develop and build relationships with internal and external stakeholders including employees volunteers, and customers
- Basic to intermediate computer/digital skills
- An excellent understanding of infection control and patient identification procedures

**In Return**

You’ll enjoy working in a supportive environment, with consistent and regular hours of employment, enabling you to plan your life outside work with confidence. You’ll make a real difference in people’s lives as you contribute to delivering a great service to the patients in our care. Our employees enjoy a wide range of specific benefits including:

- Salary packaging options that reduce your taxable income and increase your take-home pay
- Generous leave entitlements
- Free flu vaccinations
- A comprehensive Health and Wellbeing program
- Strong support from industry superannuation funds
- Health imaging services for you and your family members
- Private health insurance at discounted rates

You’ll be joining more than 22,000 people who work across 40 care locations with the largest public health service in Victoria. We recognise the value of equal employment opportunity and we are committed to patient and employee safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**How to Apply