Assistant Manager

2 weeks ago

Brisbane, Australia ANZ Banking Group Full time

**Req ID**: 93129
**Department**: DSI Diversified Industries
**Division**: Australia Commercial
**Location**: Brisbane
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.
As an Assistant Manager your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: Level 17/111 Eagle Street Brisbane 4000
**Role Schedule**: Full Time, 40hrs/week
What will your day look like?
**As an Assistant Manager, you are accountable for**:
Support the Relationship Manager in making banking easier for customers, providing customer solutions and insights
Conduct financial analysis and develop/implement appropriate customer strategies
Establish and maintain a professional profile in the market with an understanding of the customers industry and associated markets
Work collaboratively with all internal and external stakeholders; and
Demonstrate living the ANZ values and providing a positive customer experience
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Maintaining a well-managed portfolio compliant with all relevant policies and procedures
Maintaining control of workflows across all compliance and customer fulfilment process
Proactively developing and maintaining a detailed understanding of customer business and financial needs
Providing solution towards account maintenance and simple customer requests
Supporting the Relationship Manager with management of a portfolio of SME customers
Collaborating with Product Partners and other stakeholders to fulfil customers’ needs
Engaging specialist teams when required
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
23/04/2025, 11.59pm, (Melbourne Australia)

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