Duty Manager

3 days ago

Sydney, Australia IHG Full time

**About us**
There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Crowne Plaza Sydney Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.

**Your day to day**
We’re looking for a passionate Duty Manager to lead our Front Office operations. On shift, you’ll be the leader - managing guest experience, team performance and Hotel operations. You’ll focus on ensuring our team deliver authentic, memorable experiences for our guests while supporting and developing the team to drive results.

So what does the day-to-day look like?
- Having authentic conversations with our guests to resolve their issues, queries or concerns
- Overseeing the Hotel operations in the absence of Senior Management
- Being the first point of contact for any critical emergency situations
- Leading the team to deliver results that positively impact guest experience and overall Hotel performance
- Focusing on team development to ensure our team are continuously learning and broadening their skills

**What we need from you**
- The right to work in Australia
- Minimum 1 year experience in a Duty Manager role or similar Customer Service Management role
- Hotel industry experience is preferred but not essential
- Positive energy, eye for detail, and passion for delivering great guest experiences
- Ability to have genuine connections with guests and colleagues
- Ability to work in a fast-paced environment and prioritise workload
- Strong attention to detail, written and verbal communication and organisational skills
- Team player with a collaborative approach to work
- A valid NSW RSA competency card
- Basic First Aid and CPR certification

**What we offer**
Join us and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA38204

  • Duty Manager

    7 days ago

    Sydney, Australia Hospoworld Resourcing Full time

    Be apart of something great - Great location - Great location We are seeking a hands-on duty manager to become a part of a team within the walls of one of the most historical pubs in Sydney. Whilst retaining its old world charm and hamper style bar, its style of Al fresco, wine bar, are seeking a person that brings passion for hospitality for the industry,...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Belgravia Leisure Full time

    The RoleThe Aquatic Duty Manager's primary responsibility is to oversee the safety, evacuation and operation of the entire centre in the absence of the Centre Manager and to direct day to day activities of the café, aquatics, health club, sports programmes, private hires, events and customer service staff.This role will include Lifeguarding on pool deck...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Pittwater Rsl Full time

    **Duty Manager****Full Time**Pittwater RSL Club has an exciting opportunity for an experienced Duty Manager to join the team. This role is ideally suited to a dynamic individual with exceptional leadership skills and the ability to drive customer service at a high level. The position requires the successful applicant to always act as a role model and present...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Story Bridge Hotel Full time

    We are looking for an experienced Duty Manager to join the Story Bridge HotelStory Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since...

  • Duty Manager

    4 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Duty Manager role at Novotel Hotels1 week ago Be among the first 25 applicantsJoin to apply for the Duty Manager role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.The Company & HotelWe are 'relentlessly guest obsessed' at Accor. Everything we do, we do to help our guests feel welcome and valued and to...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Novotel Hotels Full time

    Join to apply for the Duty Manager role at Novotel Hotels1 week ago Be among the first 25 applicantsJoin to apply for the Duty Manager role at Novotel HotelsGet AI-powered advice on this job and more exclusive features.The Company & HotelWe are 'relentlessly guest obsessed' at Accor. Everything we do, we do to help our guests feel welcome and valued and to...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Magpies Waitara Full time $104,000 - $130,878 per year

    Duty ManagerJoin a progressive, community-focused Club where your leadership shapes the experience of thousands of members and guests.Magpies Waitara is seeking two experienced and motivated Duty Managers to join our leadership team.These are hands-on leadership positions, responsible for overseeing all aspects of the Club's day-to-day operations—including...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Coogee Legion Club Full time

    **_Coogee Legion Club, is a successful and progressive registered club situated on Coogee Beach. The Club aims to consistently provide, at the highest standard, a range of recreational and social amenities that are attractive, enjoyable and relevant to our members in a safe and friendly environment, located right on the beach._**We are on the lookout for an...

  • Duty Manager

    1 week ago

    Sydney, New South Wales, Australia O'Hara Hotels Full time

    We are looking for a friendly and enthusiastic person to join our team as a Duty Manager in beautiful Lake Illawarra. They may be someone who has had management experience or someone who is looking to take on a Duty Manager role and progress their hospitality career.As Duty Manager, your role is a crucial one. You are to be a leader and a mentor to your...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Belgravia Leisure Full time

    The RoleWe are currently looking for enthusiastic, reliable and friendly Duty Managers to join the team in a Full time capacity.The Duty Manager's primary responsibility is to co-ordinate day to day operations of the facility with the highest regard to safety and high quality service delivery.This role requires an individual who is a leader and can keep cool...