Regional Mgr, Business Retention Unit

2 weeks ago

Melbourne City Centre, Australia NAB Full time

Regional Mgr, Business Retention Unit
- Job number: 800356
- Primary position location: VIC- Melbourne CBD
- Category: Business Analysis
- Category: Business Banking
- Category: Business Development

**Show More**
- Work type: Permanent Full time
- Closing at: May 12 2025 - 23:55 AEST

**Favourite**

- We win in the right way, which is always putting our customers first
- You’ll join a high-performing business, backing talented individuals
- Make a real difference for our customers and communities

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Regional Manager Business Retention Unit, you will join Jo Koklas **_and the Business Retention Unit team_** that’s doubling down on **_customer obsession/moving with speed/keeping it simple/owning it/winning together._**

**Each day, you’ll go above and beyond to**:

- Lead and manage all sales and service and retention activity within the Business Unit including that within associated teams.
- Ensure all teams are always focused on retention of these customers and cross sell opportunities as well as ensure that Business Unit volumes and income targets are met.
- Promote high performance, inspiration and a professional image of NAB.
- Undertake performance management of direct reports, identifying training and development needs.
- Ensure teams operate flexibly with all colleagues in the BRU and with field counterparts to enable customers to benefit from seamless and integrated sales and service.

**We’re looking for the best and brightest to deliver the best for our customers. You’ll need**:

- Proven ability to form Business Relationships, both internal and external and in building appropriate networks.
- Bank of Choice focus - Experience with working with customers, uncovering their needs and delivering appropriate solutions, building customer advocacy.
- Experience with BPB products and services, with emphasis on sales, lending, transactional/deposits, credit assessment and Risk.
- Exceptional leadership skills with a proven track record of achieving results through people - Broad based business exposure
- Knowledge of Bank Products and services

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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