Customer Service Advisor

2 weeks ago

Cheltenham, Australia Westpac Group Full time

Join our strong team of bankers in Cheltenham
- Full-time permanent position
- Saturday availability required

**How will I help?**

We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their needs. The role of a Customer Service Advisor is a key customer facing position in our branch network as you will have quality conversations with our customers on a day-to-day basis, creating a stress-free, seamless experience for each person you serve.

**_As a Customer Service Advisor, your role will entail: _**
- Welcoming all customers that come into the branch, creating a warm and positive first impression as they enter
- Helping customers with transactional and savings banking needs
- Building strong relationships with customers
- Providing relevant banking advice to suit their situation and goals
- Referring customers onto our team of specialists when required
- Educating customers on new technologies to assist them in the future

**What’s in it for me?**

In a word, lots Over time, you will be well trained to provide general banking information and steadily turn into a banking specialist. Due to the size of our network, we are confident in providing a clear pathway for progression as a result.

In addition to this, you can expect financial benefits for being part of the Westpac team (like special banking, wealth, and insurance offers) you’ll be paid well, and supported throughout your career so you can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Strong background of face-to-face customer service, with experience handling cash quickly and accurately
- Ability to multitask in busy environments
- Able to build relationships with customers from all walks of life
- Comfortable exploring and identifying customer needs through asking the right questions and proactively contacting existing customers
- Sales or banking experience highly desirable, however we believe we can teach these skills to an individual with a can-do attitude and eagerness to learn more

**What’s it like to work there?**

We aim to provide one big, supportive team to help us reach our vision to become one of the world’s great service companies. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

  • Customer Advisor

    2 weeks ago

    Cheltenham, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Location**: VIC- South East region - **Be supported to grow your career at NAB**: - **Be rewarded and recognised for the value you bring**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Service Advisor

    7 days ago

    Cheltenham, Australia Ride Scooter Hire Pty Ltd Full time

    Due to the opening of a new facility Ride Scooter Hire have a great opportunity for someone with passion for offering superior customer service to join our busy service department in Cheltenham in the Service Advisor position. In this critically important role you will be responsible for driving the repair process for all customers repairs and scheduled...

  • Customer Service

    4 days ago

    Cheltenham, Australia Dreamskape Full time

    Ensuring the daily operation of all entertainment services within Dreamskape. - Undertake all safety and maintenance checks for the services provided. - Ensure you are briefed and ready to undertake their roles as required with in the entertainment and entry service area. - Coordinate any issues that develop with exemplary customer service. - Ensure you are...

  • Customer Service

    2 weeks ago

    Cheltenham, Victoria, Australia Dreamskape Full time $3,000 - $3,700 per year

    Ensuring the daily operation of all entertainment services within Dreamskape.Undertake all safety and maintenance checks for the services provided.Ensure you are briefed and ready to undertake their roles as required with in the entertainment and entry service area.Coordinate any issues that develop with exemplary customer service.Ensure you are kept busy...

  • Customer Service Officer

    2 weeks ago

    Cheltenham, Australia AMA Collision Full time

    Permanent, full-time position. Monday to Friday - Grow your customer service skills with our great team in the automotive sector - Welcoming team with a family feel Gemini Cheltenham is centrally located, close to various public transport options, shops, retail outlets and plenty of on-site parking. The team enjoy an inclusive and easy-going culture, an...

  • Customer Service Specialist

    6 days ago

    Cheltenham, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist** role is pivotal to supporting our purpose. Based in our **Cheltenham** (Southland) branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll be challenging yourself every day to deliver sales results and...

  • Head of Customer Service

    6 days ago

    Cheltenham, Australia APT Travel Group Full time

    We’re a world leading travel company, passionate about helping travellers explore cultures, experience places and connect with others, to live an enriched life. With over 95 years’ of experience and team members across the globe, we know travel and pride ourselves on delivering 5 star customer service and experiences of a lifetime. We're on the hunt for...

  • Customer Service Manager

    2 weeks ago

    Cheltenham, Victoria, Australia Scentre Group (Owner of Westfield destinations in Aus and NZ) Full time $90,000 - $120,000 per year

    Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team's focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.Your opportunityWe are looking for a Customer Services Manager to join our team at Westfield Southland....

  • Customer Service Specialist

    2 weeks ago

    Cheltenham, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist (Personal Lender)** role is pivotal to supporting our purpose. Based in our **Cheltenham** (Westfield Southland) branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll be challenging yourself every day to...

  • Customer Service Officer

    2 weeks ago

    Cheltenham, Australia Workskil Australia LTD Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a full time, ongoing basis and...