Customer Service Specialist

1 week ago

Cheltenham, Australia Great Southern Bank Full time

**More about the role**

Our
**Customer Service Specialist** role is pivotal to supporting our purpose. Based in our
**Cheltenham** (Southland) branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs.

You’ll be challenging yourself every day to deliver sales results and help our customers meet their financial goals through our great value products and services. For this permanent full-time role, you need to have demonstrated work experience in a complex customer service or sales environment, and you will need to show that you enjoy:

- Learning new things such as new products, services, and ways of working
- Challenging yourself to go above and beyond with each customer conversation
- Meeting new people and building connections in your local community
- Helping solve problems for customers by matching products and solutions to needs
- Getting results that help our customers achieve their financial and lifestyle goals

Our branch teams complete any necessary task to support our customers. Each day you will wear many hats finding a balance between providing the best customer service and sales experience, ensuring that risks are identified and addressed, our process and procedures are followed accurately, and we remain compliant to ensure our customers and Bank are well protected.

**A little bit about us**

For over 75 years, we’ve been putting our customers first, and today we look after the financial needs of more than 380,000 Australians. We have recently changed our name from CUA to Great Southern Bank but we remain customer-owned and firmly focused on helping all Australians own their own homes.

We’re ambitious and as we continue to grow, we are investing significantly in technology, products, and people. We have a culture that's fun, approachable, and supportive - allowing our team members to be their best every day, whether that's at work or at home.

We're hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning customer team. If you are motivated, energetic, and dedicated to helping our customers achieve the great Australian dream, we want to hear from you

**What’s in it for you?**

We believe that investing in our people is central to upholding our great culture. To help us achieve this, beyond our incentive program and extensive range of training and development programs, we have a variety of employee benefits that you can access from discounted financial and insurance product; to health, wellness and lifestyle benefits including unique leave options. Read more about these exciting employee benefits on our careers site
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

  • Customer Service Officer

    2 days ago

    Cheltenham, Australia Permanser Australia Pty Ltd Full time

    Our established home lifestyle client is looking for an additional Customer Service / Data Entry Officer to join the team on a full-time permanent basis. **Duties**: - Taking customer orders over the phone - Entering customer orders - Processing payments - Booking freight - Invoicing - Updating customers regarding out of stocks, order delays, delivery...

  • Customer Service Advisor

    8 hours ago

    Cheltenham, Australia Westpac Group Full time

    Permanent position in Cheltenham - Part-time 31 hours a week | Saturdays required - Receive exclusive access to employee discounts and benefits **How will I help?** We believe we can help all our customers make the most of their money through assisting them with their everyday banking and asking the right questions to better identify and understand their...

  • Customer Service Representative

    4 days ago

    Cheltenham, Australia Totally Game Full time

    **Why work with us?** - Training and continual support provided - Career advancement opportunities in head office - A fun and exciting opportunity to go behind the curtain of one of Australia’s favourite pastimes. - Competitive remuneration and employee perks. **About the role**: Totally Game is an exciting family entertainment venue located in Southland,...

  • Customer Service

    6 days ago

    Cheltenham, Australia Dreamskape Full time

    Ensuring the daily operation of all entertainment services within Dreamskape. - Undertake all safety and maintenance checks for the services provided. - Ensure you are briefed and ready to undertake their roles as required with in the entertainment and entry service area. - Coordinate any issues that develop with exemplary customer service. - Ensure you are...

  • Customer Service Officer

    2 days ago

    Cheltenham, Australia AMA Group Non-Drive Full time

    Join an industry leader in Collision Repair - Permanent position - Monday to Friday - Great team culture and long term career. Gemini Cheltenham is a modern workshop centrally located, close to various public transport options, shops, retail outlets and plenty of on-site parking. The team enjoy an inclusive and easy-going culture, an approachable manager,...

  • Head of Customer Service

    1 week ago

    Cheltenham, Australia APT Travel Group Full time

    We’re a world leading travel company, passionate about helping travellers explore cultures, experience places and connect with others, to live an enriched life. With over 95 years’ of experience and team members across the globe, we know travel and pride ourselves on delivering 5 star customer service and experiences of a lifetime. We're on the hunt for...

  • Customer Service

    8 hours ago

    Cheltenham, Australia Allan Hall HR Full time

    Location: Cheltenham, 3192 VIC. Monday to Friday hours - Join a leading Australian company with a nationwide branch network - Progress your career with ongoing training, mentoring and support - Keen to work for a successful and stable company with a presence all over Australia?_ - Ready to immerse yourself in an in-demand and interesting industry with a...

  • Sales and Customer Service Consultant

    9 hours ago

    Cheltenham, Australia Medibank Full time

    **You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **About the Community...

  • Customer Value Specialist

    8 hours ago

    Cheltenham, Australia Bupa Full time

    Think beyond a conventional retail store. We encourage you to stamp your own individual style on things. You’ll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that mean more to them. - A career at Bupa is more than just a job. It’s an...

  • Small Business Specialist, Southland

    2 weeks ago

    Cheltenham, Australia Optus Full time

    **Small Business Specialist, Southland**: **Date**:7 Nov 2024 **Location**: Cheltenham, Australia **Company**:Singtel Group **Challenge yourself. Change the game. It starts with YES!** At **Optus**, we're not just a brand; we're a movement, forging ahead with ground breaking tech, unwavering innovation, and brave investments. Embrace the spirit of a true...