Administrative Services Officer

Location: Ballarat Central, VIC, AU, 3350

**Administrative Services Officer (ASO)**
**Mental Health Services: Ballarat locations**

**Fixed Term full time (Monday - Friday: 8:30am - 5.00pm) - 80 hours per fortnight with ADO (Parental Leave Coverage September 2025 - September 2026)**

**About the position**

Grampians Health is seeking a highly motivated and experienced Administrative Services Officer (ASO) to join our Mental Health & Wellbeing Service. As a leading healthcare provider in the region, Grampians Health is committed to delivering high-quality care and service to our patients and the broader community.

This role provides vital front-line reception and administrative support to our Mental Health community teams and inpatient units located throughout Ballarat.

**About You**:
Customer-focused with strong communication and interpersonal skill
- s Experienced in working within a mental health or medical setting (highly desirable
- ) Familiar with medical software and electronic medical records systems (highly desirable
- ) Able to manage competing priorities in a fast-paced healthcare environmen
- t

**Key Responsibilities**

Manage reception, phone, and front line enquiries with professionalis
- m Maintain patient information using CMI, WebPAS, BossNet (OPAL), and mor
- e Compile correspondence, type medical reports, and support data reportin
- g Support calendar management, meeting agendas, and room booking
- s Audit and update data to ensure patient record accurac
- y Contribute to service improvement and admin system efficienc
- y

**Skills & Experience**

Minimum of three years’ experience in a similar role is preferable and/or completion of Certificate Ill or IV of Business Administration

Proven admin experience in a health, mental health, or medical settin
- g Proficient in Microsoft Word, Excel, Outlook, and health information system
- s Confident communicator with strong customer service skill
- s Ability to prioritise under pressure and adapt to changing need
- s Understanding of medical terminology and confidentiality principle
- s

**Interested?**

if you wish to discuss the role prior to applying, contact **Belinda Collie / Administration Manager - Grampians Mental Health & Wellbeing Service** on **5320 4156**for a confidential discussion.

**About Grampians Health**
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell.

Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

**Culture & Benefits**

At Grampians Health, we recognise our staff are our greatest asset. We are committed to providing a safe and healthy environment for our staff, patients, residents, visitors, volunteers and contractors at all sites.

Flexible work arrangements and purchase leave opportunitie
- s Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holiday
- s Access to Staff Fitness progra
- m Staff rewards and recognition program
- s

**Ballarat Region**

**Horsham Region**

Located on the banks of the Wimmera River, Horsham is the retail, business & service centre of the Wimmera region. With a growing population of approximately 20,000, Horsham is a vibrant city in which to live, work and play. Horsham offers affordable housing, education and accessible community services.

With natural attractions such as the Grampians National Park, Mount Arapiles and the Little Desert National Park nearby, there is plenty to see and explore.

If you are dreaming of a career change with country lifestyle, Horsham is the place for you.

**Dimboola region**
Dimboola is a charming rural town surrounded by scenic rolling hills, farmland and the pink Salt Lake. Explore historic landmarks like the Dimboola Hotel or venture into the nearby Little Desert National Park to discover unique flora and fauna. Dimboola is the perfect escape from city life. To learn more about Dimboola

**Edenhope region**

Grampians Health Edenhope is located in the Victorian country town of Edenhope. It is surrounded by nature reserves, wineries and beautiful walking and biking trails. Grampians Health Edenhope also provides a wide range of services such as acute nursing, aged care nursing, district nursing and community nursing to name a few. To learn more about Edenhope

**Stawell Region**

Stawell is a small town, with a big heart. Life is lived here at a slower pace, it's perfect for people who are wanting to get away from big cities and unwind. We have beautiful wildlife and numerous hiking trails, you will never outgrow this place and its wonders. Stawell is only a 45-minute drive to Horsham, where you c