Service Desk Analyst
21 hours ago
**Job Details**:
**Location**
Melbourne CBD
**Salary**
Negotiable
**Job Type**
Full Time
**Ref**
BBBH96965_1671483857
**Contact**
Donal McCann
**Posted**
about 10 hours ago
- CBD Location - Hybrid working Arrangement
- Level 1 and 2 Support - Windows Environment
This Government agency is seeking for a Service Desk Analyst who will be responsible for provision of support for end users of ICT Systems as well assisting the IT Team with ICT maintenance works.
**Key Responsibilities**:
- Solid knowledge in the workings of SCCM 2012 and Windows 10
- Technical support of hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio visual equipment and mobility;
- Ability to articulate technical information to the targeted audience;
- Customer centric and customer focused;
- Professional customer service skills;
**Key Skills**:
- Strong experience in Level 1 and 2 support in ITIL Helpdesk environment.
- Strong experience supporting Windows 10
- Experience with remote access technologies and managing remote customers
- Experience working with end user hardware technologies including laptops, printers, monitors, docking stations and mobile devices
- Excellent communication skills and customer service skills
**What' in it for you**:
- CBD Location - Hybrid working Arrangement
- Government Agency
- 6 Month Contract
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