Claims Consultant

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.

At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.

HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)

HUB24 is growing, and to support this growth we're looking to hire a new Superannuation Claims Consultant to join our team and provide the care and understanding our clients.

Join our dedicated team and help individuals navigate the complex world of superannuation claims, providing them with the support and guidance they need during challenging times.

**What you'll do**:

- Processing Superannuation claims, involving permanent incapacity, family law, death, financial hardship, IDPS and investment claims.
- Review claim forms and supporting documents for completeness and accuracy.
- Work closely with trustees for the determinations
- Collaborate with lawyers, advisers and clients in order to provide the best outcomes.
- Liaise with claimants, beneficiaries, and external parties to collect necessary information and resolve queries.
- Follow up on outstanding documentation and information to ensure timely processing of claims.
- Conduct preliminary investigations and research on claim cases to assist in the claims assessment process.
- Ensure accurate claim assessment in line with policy terms and conditions.
- Gathering and interpreting relevant information to form an appropriate claims strategy.

**What you'll need**:

- Super administration experience or a knowledge of associated legislation that operates in the superannuation environment - Highly desired.
- OR administration experience within the financial services sector (insurance / investments/ financial advisory - RG 146
- OR administration experience that is transferrable
- Planning & Organisational skills and an ability to handle large volumes of work
- Deliver high quality service levels at all times
- Excellent communication & Interpersonal Skills and the ability to collaborate and work as part of a team

**THE HUB24 STORY**We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.

**Benefits and Life at HUB24**Learn more about our employee benefits HERE.

**Check out why our people love working at HUB24**

We pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. If you don't feel you fit this role 100%, we would still love to hear from you. Tell us what you're interested in - you still might have a skill we didn't realise we needed

**The Recruitment Process**:

- If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.
- Interviews can happen virtually or face to face with the hiring manager, or other members of the broader team. Depending on the role, there may be more than two interviews.**2024 Circle Back Initiative Employer** - we commit to respond to every applicant.

Endorsed by **WORK180,** we are proud to be recognised as an employer of choice for women.

We have been nominated and placed on the** BOSS Best Places to work list.**

Seek Star Awards 2024 - Nominated as a finalist for the **Best Employer Brand Initiative