Outcomes Lead

**Outcomes Lead - ISA - Perm Part Time**

Are you ready to make a difference - Part time - 60 hours per 4-week roster.

Melba Support Services are recruiting for an Outcomes Lead to join our Individual Support Arrangements team on a Part Time basis in our Lilydale office. You will work alongside an engaged, committed, and expert team to ensure the people we support lead happy and fulfilling lives.

At Melba, our culture, supports and frameworks are all built on a foundation of human rights and zero tolerance for the abuse or neglect of people with disabilities. You will join an organisation truly committed to the people we support, our community and the people that work with us.

**About the Role**

As an Outcomes Lead at Individual Support Arrangements (ISA), you will play a pivotal role in mentoring and guiding a team of Disability Support Workers to deliver high-quality, person-centered outcomes for the people we support. Your responsibilities include:

- Understanding, developing, and refining individual programs of support in line with a person’s NDIS goals
- Developing links to a person’s community that offer them greater opportunity for inclusion and the development of valued social roles
- Onboarding, supporting, supervising, and developing of assigned team members
- Managing transport logistics during service delivery
- Collaborating on service quality monitoring, planning, analysis, and reporting
- Working with the Leadership team to ensure smooth rostering and system updates
- Collaborating with peers to maintain accurate person-supported information and documentation
- Reviewing and approving Carelink entries in line with payroll and billing requirements
- Delivering hands-on disability support work as required
- Student placement supervision as required

**About You**

We're looking for someone driven to make an impact to the lives of the people we support and a genuine passion for building capability and supporting their team.

You will:

- Be a natural influencer, modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community.
- Possess a deep understanding of the NDIS, its funding, and systems.
- Have experience in leading and inspiring small teams
- Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker
- Be committed to service excellence, human rights, and zero tolerance to violence, abuse, neglect, and exploitation.
- Have experience running a day service (desirable)

**Why Join Melba?**
- Plan your life around regular working hours each week - Monday to Friday.
- Flexibility to attend personal appointments when needed
- Gain secure employment in a growing organisation and industry
- Access to $15,900 Not For Profit Salary Packaging benefits plus $2,650 meal entertainment packaging per FBT year.
- Join a supportive and collaborative culture ready to support you and your growth
- Comprehensive training and support provided

**About Melba**

Melba are a well-established, values-based, not for profit organisation providing disability support services for more than 50 years. Our services include:

- Accommodation
- Participation & Learning
- Respite Care
- Employment, Volunteering and Skill Building.

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.