Outcomes Lead

**Outcomes Lead - Community Connections**
- Permanent, Full-time opportunity
- Competitive salary on offer + Not-for-Profit Salary Packaging
- Join a values-oriented Human Rights Organisation

**About Us**:
For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy. Melba won the 2023 National Disability Award for Excellence in Service Quality.

**Are you ready to make a difference?**

At Community Connections, we're not just a day program for people living with disabilities; we're a vibrant community that thrives on connecting people with their community. With our service sites based in Lilydale, we are passionate about tailoring unique programs and activities to empower people living with disabilities to live a fabulous life.

**About the Role**

As an Outcomes Lead at Community Connections, you will play a pivotal role in mentoring and guiding a team of Disability Support Workers to deliver high-quality, person-centered outcomes for the people we support. Your responsibilities include:

- Understanding, developing, and refining individual programs of support in line with a person’s NDIS goals
- Developing links to a person’s community that offer them greater opportunity for inclusion and the development of valued social roles
- Onboarding, supporting, supervising, and developing of assigned team members
- Managing transport logistics during service delivery
- Collaborating on service quality monitoring, planning, analysis, and reporting
- Working with the Leadership team to ensure smooth rostering and system updates
- Collaborating with peers to maintain accurate person-supported information and documentation
- Reviewing and approving Carelink entries in line with payroll and billing requirements
- Manage and Follow Up on Incident Reports
- Demonstrate incorporating practice leadership in daily operations
- Delivering hands-on disability support work as required
- Student placement supervision as required

**Requirements**:
**About You**

We're looking for someone driven to make an impact to the lives of the people we support and a genuine passion for building capability and supporting their team.

You will:

- Be a natural influencer, modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community
- Possess a deep understanding of the NDIS, its funding, and systems
- Have excellent administration, organisation and time management skills
- Have experience in leading and inspiring small teams
- Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker
- Be committed to service excellence, human rights, and zero tolerance to violence, abuse, neglect, and exploitation
- Have experience running a day service (desirable)

**Requirements**:

- Certificate IV in Disability desirable but not mandatory
- A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).
- Current unrestricted drivers’ license
- Current CPR and First Aid certification
- High level professional written and verbal communication / presentation skills
- High level organisational and time management skills including a proven ability to prioritise, meet deadlines and work autonomously
- Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

**Benefits**

**Why Join Melba?**
- Plan your life around regular working hours each week - Monday to Friday.
- Flexibility to attend personal appointments when needed
- Gain secure employment in a growing organisation and industry
- Access to Not For Profit Salary Packaging benefits
- Join a supportive and collaborative culture ready to support you and your growth
- Comprehensive training and support provided

Click the **Apply**button and submit your current resumé today
- Melba is an equal opportunity employer._
- We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion._
- Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply._